On 04/01, i visited borivali west branch office and forwarded my letter for cancellation of my account accordingly I returned cheque books and got receipt of my forwarding letter.
I met Icici borivali west br. whenever i had transaction with my account and explained to them to resolve the matter. I received acknowledgement for that. I sent one e-mail to them and gave one hard copy to borivali west br.on 26/03 i got acknowledgement for that. I requested their staff to help me on the matter of cancellation of account. I am 64 years of age and unable to visit again and again though I visited borivali west br. once and they told me to bring another letter for manager to pursue the matter .i had contact with their collection department and i sent them letter by fax to explain the matter.
Even after doing all this, account is still kept running and i am getting statement of account for nothing.. i have never ever expected such kind of ignorance of responsibilities with developing bank like ICICI. They never try to look in letters from consumer, and take any action for letters is the meaning i understand about them at least I understand that way.
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