Hi Consumer Forum,
ICICI Bank, ICICI Lombard is continuously calling me for last 1&1/2 Years in name of Mr. Ajay Dhingra ([email protected]) on my mobile phone no. 9823488504. I told many-time to their telesales, that this number is not of Mr. Ajay Dhingra and they should update in their database with correct no., which they are not doing.
I am receiving daily calls from ICICI Bank call centre with 0141 STD code where a automatic calling machine directly call my number and assign a sales person to talk. I am also getting call & SMS for Insurance renewal, Credit card bill payment etc. But I am not receiving and SMS from Mr. Dhingra's bank account, that means he has given his original number there.
There Telesales asked me to go to ICICI Bank and give written application, which I tried but branch is saying they cannot accept this as only Ajay Dhingra can update his information.
Earlier I had also sent email to Mr. Dhingra to his email ID, but he is not acting …it seems to me that this is intentional act…as he might be a former employee of ICICI Lombard and know that it is impossible for a person to update mobile no. of any other person in ICICI Bank.
Mr. Ajay Dhingra also has Credit Card from ICICI Bank with xxx4x007 as last 5 digits... recently he has also updated his email no. form [email protected] to [email protected] but had not done any change in mobile no.
ICICI Bank doesn’t provide any email ID for customer complains where I can complain; instead they provide submission form inbuilt in their website.
I am tired speaking to ICICI telesales and bank persons who cannot act on my request. Kindly help me, how I can update mobile information and how can I make ICICI to act on my request.
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