Hi,
My name is Imran Khan, I'm a resident of Mumbai, currently residing in Versova. I would like to complaint about the fraud activity that occurred on my Icici savings account on March 31. I got a sms on the same day, stating that Mr Raj Kumar has been added as a payee on your account through internet banking. I immediately called up the Icici customer services on 022 2830 7777, and informed the representative that i don't know this Raj Kumar, and to not accept him as a payee and advised not to allow any form of transaction to go through. But the rep tells me to login to my online account and disable it and she can't do anything about it. Unfortunately, i didn't have access to internet at that time, so I got another message immediately stating that my account has been debited of Rs. 48, 000.
I then called them again, only to get a cold reply stating that they will investigate this and it'll take 31 days for it. I went to the nearby Icici branch, seeking help from the Manager on duty, but of no avail. He in turn tells me that I must've created this fraud and will have to wait for the investigation report. The local Versova police station wasn't ready to take my complaint, they advised me to go and complaint at the Malad (W) police station as my account is with the Malad (w) branch. Even the Malad (W) police station wasn't taking my complaint down. I've been through mental and physical harassment by this so called Icici Company. Please help me out with this as I’ve suffered enough. I need compensation from them as my work has suffered and so has my health.
Hope to hear from you soon.
Yours Faithfully,
Imran A Khan
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