Hi,
I am a ICICI bank credit card customer from past 4 year, I had a very bad experience and really frustrated by the way they cheated me from past 6 month, The will put a interest late payment charges even for 10 rupees pending from the customer, but in case if we need to get something from icici they will never care about that, we cant expect any interest late payment charges or anything for any if we need to get soemthing from icici bank.
they will promise 100 times and and they make us to spend lots of money to phone email and also they make us to spend our valuable time also.
I have posted my whole experience from past 6 month in the form of communication i had from icici bank with this mail below.
&&&&&&&&&&&&&&&&&&&
Dear Saritha,
As expected you dint keep your promise this time too.
Enough getting cheated by ICICI, I came to know that many of my colleagues/friends are also experienced the same cheating by ICICI.
please de-activate my card and send me cancellation acknowledgement.
Thanks,
Abdul
Dear Mr. Salam,
We have looked into your concerns and found that we will need a few more days to get back to you. Please accept our apologies for the delay.
Our senior officers will be attending to it and will update you on the resolution by August 21.
Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords
Sincerely,
V.Saritha
Account Manager
ICICI Bank Limited
Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.
Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com
&--Original Message&--
From: [email protected] ([email protected])
Date: Monday, August 18 08:29 AM
To: [email protected] ([email protected])
Subject: RE: Promotions/Schemes
Dear Saritha,
I am fed-up and frustrated with following this offer. I don't want your gift, I have paid all the outstanding i had, so kindly please de-activate my card and account. I no more want to use icici card they are just a cheater, they were cheating from past 6 month.
Thanks and Regards,
Abdul
&--Reply Separator&&-Dear Mr. Salam,
We understand your concern, however according to the revert from department concern, we inform that you will receive the gift item by August 15
We regret the inconvenience caused to you.
Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords
Sincerely,
V.Saritha
Account Manager
ICICI Bank Limited
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records online. To do this, log on to credit card Internet Banking, click 'Change of Address' under service request or download the Address Change form from our website
http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.
Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker
&--Original Message&--
From: [email protected] ([email protected])
Date: Tuesday, August 05 12:38 PM
To: [email protected] ([email protected])
Subject: RE: Promotions/Schemes
&--Reply Separator&&-Dear Saritha,
I dint recieved the gift till now as you promised me to recieve it by august 02.
I am really very frustrated with this service/cheating from ICICI and i request you to kindly please de-activate my card which i dont want to get cheated again.
i am going to farward the same mail to public form and all of my friends.
Thanks,
Abdul
Dear Mr. Salam,
We have escalated your complaint regarding the non-receipt of the gift item with Service Request SR74171457.
You will receive an e-mail alert regarding the status of your request to your e-mail ID [email protected] or SMS on mobile 9980370634 by August 02.
Never give away your card details or account details in response to mails that offer free gifts or lottery winnings.
Sincerely,
V.Saritha
Account Manager
ICICI Bank Limited
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records online. To do this, log on to credit card Internet Banking, click 'Change of Address' under service request or download the Address Change form from our website
http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.
Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker
&--Original Message&--
From: [email protected] ([email protected])
Date: Friday, July 25 09:42 AM
To: [email protected] ([email protected])
Subject: RE: Promotions/Schemes
Hi Sarita,
When you called me I told you clearely thats you dont keep your words as promissed but you said its not going to repeat this time.
its already July 25th and I still not recieved any positive response from you/icici bank.
please advise me on this about what action now i have to take on icici bank as we discussed.
Thanks,
Abdul
&--Reply Separator&&-Dear Mr. Salam,
On the basis of our telephonic conversation, we inform you that you will receive the gift item by July 20.
Due to shortage of gift items you were not received the gift items by June 20, we request you to wait till July 20.
We regret the inconvenience caused to you.
For your safety DO NOT:
1. Keep your cheque books and cards together
2. Keep the blank cheque leaves signed
3. Allow anyone else to use your card, PIN, password or any other security information
4. Write down or record your PIN, password or any other security information
5. Give your account details, password or any other security information to anyone.
Sincerely,
V.Saritha
Account Manager
ICICI Bank Limited
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records online. To do this, log on to credit card Internet Banking, click 'Change of Address' under service request or download the Address Change form from our website
http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.
Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker
&--Original Message&--
From: [email protected] ([email protected])
Date: Tuesday, July 01 09:03 AM
To: [email protected] ([email protected])
Subject: RE: Promotions/Schemes
&--Reply Separator&&-
Dear Madhavi,
Its already more than 3 week but i dint recieved the gift as promised.
Kindly send it across to me immediately, ignore this mail if you have already dispatched.
Thanks and Regards,
Abdul Salam
Dear Mr. Salam,
Further to our telephonic conversation on 07/06, we inform you that according to the revert from the department, your gift will get dispatched within 3 weeks and the reward points will get credited by next week.
The delay was due to delay from the manufacturer's end.
We regret for the inconvenience caused in regard to your card account.
We focus considerable effort on training our staff to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback. We earnestly hope that the negative experience you had will not come in the way of your availing our facility.
We apologizes, once again for the unpleasant experience and assure you that every effort is being made to ensure that such lapses do not recur.
All our customers are important to us and your feedback will aid us in introspection and improvements in our processes ultimately leading to customer delight.
Sincerely,
Madhavi Vinjamuri
Account Manager
ICICI Bank Limited
Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.
Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker.
Instantly generate your credit card PIN on the phone by calling our 24-hour Customer Care.
&--Original Message&--
From: [email protected] ([email protected])
Date: Thursday, June 05 03:52 PM
To: [email protected] ([email protected])
Subject: RE: Promotions/Schemes
&--Reply Separator&&-Hi Sunder,
Thanks for your response,
Offer is not only for the gift but also contains reward points. So i expect both the offers by June 07 without repeating the same dialogue "It will be credited in the next billing cycle or its under process/investigation"
Thanks and Regards,
Abdul Salam
Thanks and Regards,
Dear Mr. Salam,
On the basis of our telephonic conversation we have registered your complaint for non receipt of the gift with service reference number SR68502579.
We will revert to you by June 07.
For your safety DO NOT:
1. Keep your cheque books and cards together
2. Keep the blank cheque leaves signed
3. Allow anyone else to use your card, PIN, password or any other security information
4. Write down or record your PIN, password or any other security information
5. Give your account details, password or any other security information to anyone.
6. Sharing your PIN is as good as sharing your card
Credit Cards Fees structure is changed w.e.f. 1st June, 08. For details visit www.icicibank.com>Personal Banking >Cards> Credit Cards > Most Important Terms and Conditions.
Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.
Sincerely,
Shyam Sunder K
Account Manager
ICICI Bank Limited
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records online. To do this, log on to credit card Internet Banking, click 'Change of Address' under service request or download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.
Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker.
&--Original Message&--
From: [email protected] ([email protected])
Date: Tuesday, June 03 08:57 AM
To: [email protected] ([email protected])
Subject: RE: Promotions/Schemes
Dear Naren,
As expected you too unable to keep your promise.
please send me the one point of contact from bangalore so that i can directly speak to them i fed-up sending emails. I tried contacting customer care few times but each time i called i am interacting with new persons and hence i have to explain each and everything from beginning and everyone treats or responds as if i called for the first time.
so please send me a contact info of highest level escalates. if my issue doesnt get resolved then i myself find a solution, this is a reminder that I WILL PURCHASE ITEMS FROM YOUR BEHALF FOR THE SAME VALUE AS THE GIFT REWARD POINTS AS PROMISED IN THE OFFER AND I AM NOT GOING TO PAY, I AM NO MORE GOING TO USE MY CARD AFTER THAT.
Thanks and Regards,
Abdul Salam
&&&&&&&&&&&&&&&--
Dear Mr. Salam,
We are deeply concerned with the issues raised by you in your e-mail. We regret that our service couldn't live up to the expectations.
At the outset, we are extremely sorry for the delay in responding to your e-mail.
We have escalated the issue with the department concerned and looking into it to resolve it on priority against the Service Reference SR67923221.
Once the request is processed we will revert you with final status by June 02.
Looking forward to your co-operation.
For your safety DO NOT:
1. Keep your cheque books and cards together
2. Keep the blank cheque leaves signed
3. Allow anyone else to use your card, PIN, password or any other security information
4. Write down or record your PIN, password or any other security information
5. Give your account details, password or any other security information to anyone.
Sincerely,
Naren Reddy
Customer Service Manager
ICICI Bank Limited
Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records online. To do this, log on to credit card Internet Banking, click 'Change of Address' under service request or download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.
Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker.
&--Original Message&--
&--Reply Separator&&-Dear Pallavi,
Today is May 28, your deadline for 20th time. This time I don? t wish to hear the same dialogue saying? Reward points will be credited in the next billing cycle and Gift will be dispatched soon?
Instead of giving the reason and postponing please send me the gift credit the reward points as offered. Or PLEASE AGREE PUBLICLY SAYING THAT WAS A FALSE OFFER/PROMISE FROM ICICI BANK.
I am so frustrated and fed up with following up with you guys from past 6 months.
Thanks,
Abdul Salam
Dear Mr. Salam,
We have taken request to check why reward points are not credited with Service Request SR66895754.
We will write to you with the status by May 28.
Sincerely,
Pallavi Yalala
Account Manager
ICICI Bank Limited
Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker.
&--Original Message&--
From: [email protected] ([email protected])
Date: Tuesday, May 20 09:10 AM
To: [email protected] ([email protected])
Subject: RE: Promotions/Schemes
&--Reply Separator&&-Dear Pallavi,
You have finally promised to send my gift and reward points in this statement cycle, but i could not see any sign of keeping your promise.
Please let me know the new reason why this time you are unable to retain your promise.
Thanks,
Abdul
Dear Mr. Salam,
Reward points will be credited in you next statement.
Sincerely,
Pallavi Yalala
Account Manager
ICICI Bank Limited
Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker.
&--Original Message&--
From: [email protected] ([email protected])
Date: Friday, May 09 09:49 AM
To: [email protected] ([email protected])
Subject: RE: Promotions/Schemes
Dear Pallavi,
Thanks for your quick reply.
I am expecting your feedback about reward points which is promissed in the offer. I want that to be credited immediately without any further delay.
Thanks and Regards,
Abdul
Dear Mr. Salam,
We are deeply concerned with the issues raised by you in your e-mail. We regret for the inconvenience caused to you.
We focus considerable effort to ensure high levels of service and we shall further strengthen our initiatives in this direction based on your feedback. We earnestly hope that the negative experience you had will not come in future.
The Bank will confirm once the gift is dispatched.
Sincerely,
Pallavi Yalala
Account Manager
ICICI Bank Limited
Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker.
&--Original Message&--
From: [email protected] ([email protected])
Date: Thursday, May 08 10:34 AM
To: [email protected] ([email protected])
Subject: RE: Promotions/Schemes
Dear Pallavi,
Thanks for your reply.
I am not convinced with your answer saying "Delay in dispatching the gift" for 2 reason.
1. Delay should not be around 2-3 months at any cost (As per my knowledge ICICI will never accept any reason if customer delayed to pay the bill)
2. Offer also includes reward points which supposed to be updated into my account 2-3 months back.
I would like to here from you the reason why the reward points are still not yet updated into my account, i am not ready to accept any reason for this delay. this should be automatically done by the system and any technical reson should not take 2-3 months.
I Request you to please investigate this matter further and get back to me with the solution BEFORE I RAISE THIS COMPLAINT IN PUBLIC FORUMS. I have a track of around 10 mails in which you have promised me to send the gift reward points in Feb end.
Thanks and Regards,
Abdul
&--Reply Separator&&-Dear Mr. Salam,
There is a delay with regards to despatch of gift " Silver diamond pendant " to the winners of the offer.
The supplier will take a few more days to supply with the order. Despatch will be completed for all winners within 60 days from last date of the promo ie: 31st March.
This period will now be extended and will take atleast 20 more days (ie: 20th june instead of 30th May.)
Sincerely,
Pallavi Yalala
Account Manager
ICICI Bank Limited
Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker.
&--Original Message&--
From: [email protected] ([email protected])
Date: Friday, May 02 08:44 AM
To: [email protected] ([email protected])
Subject: RE: Promotions/Schemes
Dear Pallavi,
This is not a fair move from ICICI bank, I am keep on contacting you from past 4 months and each time you are postponing me to contact after few days, if you can read my mail you can easily findout how many promise you missed.
you have promissed me to give gift Reward points in march but till now i havent recieved anything.
now its may first week and i hope atleast this time u keep your promise.
You inspired me to use my credit card instead of cash, i request you to revert back all the interest i have paid for this 17000 rupees, i donot want any promotional offers from you.
Thanks,
Abdul
&--Reply Separator&&-Dear Mr. Salam,
As the offer period is from1st Jan, 08 to 29th Feb, 08 and gifts will be delivered with in 60 days from the end of offer period.
We will be able to take a request in May first week.
We request you to co-operate with us to resolve the issue.
Sincerely,
Pallavi Yalala
Account Manager
ICICI Bank Limited
Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker.
&--Original Message&--
From: [email protected] ([email protected])
Date: Friday, April 25 08:55 AM
To: [email protected] ([email protected])
Subject: RE: Promotions/Schemes
Hi Madhavi,
You have promissed to get back to me by April 22nd, but i havent recieved any feedback till now.
Kindly Investigate this matter and revert back to me with the solution.
Thanks,
Abdul
&--Reply Separator&&-Dear Mr. Salam,
We have initiated Service Request SR63118105.
Your request is our priority. We are in contact with the concern department and will revert to you on April 22.
Sincerely,
Madhavi G
Account Manager
ICICI Bank Limited
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records online. To do this, log on to credit card Internet Banking, click 'Change of Address' under service request or download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.
Safe Tip: Remember your passwords and do not tell anyone else, be it your close relative, trusted friend or even your banker.
&--Original Message&--
From: [email protected] ([email protected])
Date: Wednesday, April 16 12:04 PM
To: [email protected] ([email protected])
Subject: RE: Promotions/Schemes
Hello Sir,
As replied i have waited till now but i have recieved either gift or reward points as promissed.
Please investigate this issue and revert back to me with the solution.
Thanks and Regards,
Abdul
&--Reply Separator&&-Dear Mr. Abdul,
We confirm the offer as follows:-
"Customer will get 25% reward points in his first three transactions subject to a maximum of 250 reward points per transaction.
And if the customer spends Rs7500 in the Jan & Feb, he will get a Adora silver diamond pendant worth Rs1000 free."
Offer Period is 1st Jan, 08 to 29th Feb, 08 hence we request you to contact after offer period.
Looking forward for your co-operation.
Sincerely
Jitendra Pande
Account Manager
ICICI Bank Limited
If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm fill it and drop it at any ICICI Bank/ATM drop box.
Safe Tip: Remember your passwords and do not tell anyone else, be it your
close relative, trusted friend or even your banker.
Instantly generate your credit card PIN on the phone by calling our 24-hour Customer Care.
&--Original Message&--
Subject: Promotions/Schemes
Dear Sir/Madam,
I have been informed that i have an offer of getting 1000 rupees diamond pendant and 25% reward point on my card for th e first 3 transactions in jan-feb 08
I made transactions of Rs. 12, 624.00, Rs. 1, 816.00, Rs. 999.00 and Rs. 455.50 in that order total around 16000 rupees in big bazaar on 26/01/08.
I haven't received any gifts or reward points as promissed. please kindly let me know by when can i expect these offers for my transactions.
Thanks and Regards,
Abdul Salam
mobile : 9845702130
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