Hi
My account was frozen few months ago, I wanted to unfreeze it so i can close it. Even after submitting all the information on 30 august i was told that my account will be active within 5 working days. After 2 weeks from inquiring here and there... i found out my request was not given for processing before 15 September (because may be the girl i gave it to forgot and went on a leave). even after my request was given for processing and i was told that my account will be active within 4 days it didn't happen. i wrote them a mail again then i found out it will be done on 22 September. today is 23 September its still frozen and i cant close this account until it comes out of the frozen state... next month may be they will deduct some hefty amount for not keeping the minimum balance in the account.
This is the height of bad service. you cant complaint on customer care about any branch. you cant complaint to a branch about another branch . the only thing they revert back is for mail.
0 comments