Dear Sir,
Please go through the trailing mails. Please start reading from the bottom. This is the communication between me and the Bank. You will get a clear idea of the case when you read it completely.
I never expected such an experience from ICICI bank. The bank have crossed all the limits of decency. The collection department never try to communicate with me to solve the matter instead they put a lean to my saving account and on 15th October the bank debited Rs.44841.00 from my account against the false statement issued by it. I made this point to notice to the bank as I wrote in the trailing mails. This I earned and saved for future requirements for my family. What could have you done if it have happened with you? Is what the bank doing is right? Debiting the money and diverting it from the account directly that too without notice. More than this the bank is asking to pay for what I have never ever been used. I am not recieved the money to my account what your Credit Card department is claiming me to pay.
Do the bank have right to behave like this with the account holders? This is pure injustice and disgusting too.
Shame on ICICI which is pretending as building trust for the customers.
This is shameful job ICICI have done with me.
I want justice. I want my money back.
I am ready to pay the charges which I have utilized but how come you ask me to pay what I have never got from you?
If you wish to communicate you can call me on 91-99303 12387.
This case must be resolved.
Regards,
Sachin Katakdhond.
99303 12387.
[email protected]
&-- Original Message &--
From: Sachin
To: ICICI Bank Customer Care
Sent: Friday, October 17 3:10 PM
Subject: Re: RE:'ICICICARE=031-060-566' Product: Credit Card / Old Customer / [email protected]
Dear Mr. Chander,
What the hell is this?
See the attached ATM statement drawn today. It shows Rs. 44841.17 debited through my account. Just for this you have communicated me? This money is mine I will get it back. Now I can't wait more. If you do not return the money back to me I am going to sue the Bank. This is our last communication. Thousands of people are suffering due to ICICI banks foolish work. All such people and other customer will come together.
Just see what happens in the coming 15 days.
experience the MNS (Maharashtra Navnirmaan Sena) punch. This will become a public issue against ICICI, and the bank have to pay for this. Every news paper will carry the headline "ICICI BANK: The official Robber". Every news channel will have news bulletin against ICICI Bank. Currently Global Recession is going on. At such time you will get a great hit by the public. This will result in tremendous loss to ICICI.
You have made a great mistake my dear!!!
&-- Original Message &--
From: ICICI Bank Customer Care
To: Sachin
Sent: Thursday, October 16 8:24 PM
Subject: RE:'ICICICARE=031-060-566' Product: Credit Card / Old Customer / [email protected]
Dear Mr. Katakdhond,
According to our telephonic conversation we request to you co-ordinate with the collection manager to settle you credit card account.
Sincerely,
Chander Daryani
Customer Service Executive
ICICI Bank Limited
*CONFIDENTIALITY INFORMATION AND DISCLAIMER*
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interest of the customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
&--Original Message&--
From: Sachin ([email protected])
Date: Thursday, October 16 10:16 AM
To: ICICI Bank Customer Care ([email protected])
Subject: Re: RE: Product: Credit Card / Old Customer / [email protected]
Dear Mr. Chander,
Thanks for the cooperation.
Is the collection department is aware of the false statement the Bank have issued and demanding the money which I never ever used and the penalties and dues against the unused amount? If not please clarify them with the account statement (033 701 500 796) and compare it with the credit cards statement.
Kindly ask them to resolve the matter urgently. I am incurring losses due to this and I hope the bank will compensate for this.
Thanks,
Regards,
Sachin Katakdhond.
91-99303 12387.
[email protected]
&-- Original Message &--
From: ICICI Bank Customer Care
To: Sachin
Sent: Wednesday, October 15 9:24 PM
Subject: RE:'ICICICARE=031-060-566' Product: Credit Card / Old Customer / [email protected]
Dear Mr. Katakdhond,
According to our telephonic conversation dated October 15 we have forward the request to our
collection department and you will receive a call with 2 working days.
Sincerely,
Chander Daryani
Customer Service Executive
ICICI Bank Limited
*CONFIDENTIALITY INFORMATION AND DISCLAIMER*
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interest of the customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
&--Original Message&--
From: Sachin ([email protected])
Date: Wednesday, October 15 01:15 PM
To: ICICI Bank Customer Care ([email protected])
Subject: Re: RE: Product: Credit Card / Old Customer / [email protected]
Thanks Mr Chander.
Please make it fast. All my transactions are freezed due to this. Who is going to take the responsibility for the loss I am suffering because of this. I can't bare more than this. The Bank have to bare the losses I incurred. Now whatever I have suffered is more than enough. I want the result in a day time. Such kind of matter will not take more than 2days.5days are already passed. This is beyond my bearing capacity. I want am immediate action. I kept waiting just because of your words otherwise I have all the options open to execute what I stated in my first mail.
Just go through the attachment. You will find the controversy in what the Bank is assuring to the customers and what is actually happening.
Please send this mail to Mr. V.Vaidyanathan, Executive Director, ICICI Bank Ltd. so that he also come to know what is going on. He is trying to build and maintain the trust of the customers on the other hand the Bank is loosing trust by the virtue of such things which they made with me.
Please do it fast and don't take it lightly. This is a matter of serious concern.
Regards,
Sachin Katakdhond,
91-99303 12387.
[email protected]
ICICI A/C no. 033 701 500 796.
&-- Original Message &--
From: ICICI Bank Customer Care
To: Sachin
Sent: Tuesday, October 14 9:06 PM
Subject: RE:'ICICICARE=031-060-566' Product: Credit Card / Old Customer / [email protected]
Dear Mr. Katakdhond,
According to our telephonic conversation dated October 14, we have forwarded the request to the department concerned and will keep you update about the status in 3 working days.
Sincerely,
Chander Daryani
Customer Service Executive
ICICI Bank Limited
*CONFIDENTIALITY INFORMATION AND DISCLAIMER*
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interest of the customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
&--Original Message&--
From: Sachin ([email protected])
Date: Tuesday, October 14 07:29 PM
To: ICICI Bank Customer Care ([email protected])
Subject: Re: RE: Product: Credit Card / Old Customer / [email protected]
Dear Mr. Chander,
Kindly update me about the status of my account 033701500796 since 4days have been passed away.
If the a/c is not frred please follow-up for the needful.
Regards,
Sachin Katakdhond.
91-99303 12387
&-- Original Message &--
From: Sachin
To: ICICI Bank Customer Care
Sent: Monday, October 13 4:04 PM
Subject: Re: RE:'ICICICARE=031-060-566' Product: Credit Card / Old Customer / [email protected]
Dear Chander,
How long will it take to make free my money in the account?
Sachin Katakdhond
&-- Original Message &--
From: ICICI Bank Customer Care
To: Sachin
Sent: Saturday, October 11 7:56 PM
Subject: RE:'ICICICARE=031-060-566' Product: Credit Card / Old Customer / [email protected]
Dear Mr. Katakdhond,
According to our telephonic conversation dated October 11, we have forwarded the request to the department concerned and will keep you update about the status once we get the reply.
Sincerely,
Chander Daryani
Customer Service Executive
ICICI Bank Limited
*CONFIDENTIALITY INFORMATION AND DISCLAIMER*
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interest of the customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
&--Original Message&--
From: Sachin ([email protected])
Date: Saturday, October 11 07:19 PM
To: ICICI Bank Customer Care ([email protected])
Subject: Re: RE: Product: Credit Card / Old Customer / [email protected]
Dear Mr. Chander,
Thanks for the cooperation.
Regards,
Sachin.
91-99303 12387
&-- Original Message &--
From: ICICI Bank Customer Care
To: Sachin
Sent: Saturday, October 11 6:11 PM
Subject: RE:'ICICICARE=031-060-566' Product: Credit Card / Old Customer / [email protected]
Dear Mr. Katakdhond,
According to our telephonic conversation dated October 11, we have forwarded the request to the department concerned and will keep you update about the status once we get the reply.
Sincerely,
Chander Daryani
Customer Service Executive
ICICI Bank Limited
*CONFIDENTIALITY INFORMATION AND DISCLAIMER*
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interest of the customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
&--Original Message&--
From: Sachin ([email protected])
Date: Saturday, October 11 11:15 AM
To: ICICI Bank Customer Care ([email protected])
Subject: Re: RE: Product: Credit Card / Old Customer / [email protected]
Dear Mr. Chander,
Thanks for the quick action.
I hope and looking forward for your kind cooperation.
Please pursue the matter and close the issue at the earliest as I told before I have to carry out transactions based on my account balance. For this I need the balance tobe free. I already have issued cheques against the balance amount, some ECS has tobe cleared. The parties have deposited the cheques in the bank. If the cheques are bounced this will affect my creditability and I cannot explain the parties for the bounce. Please dont let it happen.
This is a salary account and my complaint to my company management may lead to termination of all kind of financial tie up between Godrej & Boyce Mnfg.Co. Ltd and ICICI Bank.
Please dont give me a chance to blame again ICICI.
Hope you will do the needful at the earliest.
Thanks,
Sachin Katakdhond.
91-99303 12387.
&-- Original Message &--
From: ICICI Bank Customer Care
To: Sachin
Sent: Friday, October 10 9:36 PM
Subject: RE:'ICICICARE=031-060-566' Product: Credit Card / Old Customer / [email protected]
Dear Mr. Katakdhond,
We have forwarded the request to the department concerned and will keep you update about the status
once we get the reply.
Sincerely,
Chander Daryani
Customer Service Executive
ICICI Bank Limited
*CONFIDENTIALITY INFORMATION AND DISCLAIMER*
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interest of the customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
&--Original Message&--
From: Sachin ([email protected])
Date: Friday, October 10 02:40 PM
To: ICICI Bank Customer Care ([email protected])
Subject: Re: RE: Product: Credit Card / Old Customer / [email protected]
Dear Mr. Chander,
Thanks for the reply.
Please follow for immediate release of my saving account no.033701500796 as I have to withdraw money for urgent household and medical purpose as my child is needing medical support. Its urgent.
looking forward for your kind cooperation.
Regards,
Sachin Katakdhond,
91-99303 12387.
&-- Original Message &--
From: ICICI Bank Customer Care
To: [email protected]
Sent: Friday, October 10 1:31 PM
Subject: RE:'ICICICARE=031-060-566' Product: Credit Card / Old Customer / [email protected]
&--Original Message&--
From: ICICI Bank Customer Care ([email protected])
Date: Wednesday, October 08 09:21 PM
To: ICICI Bank Customer Care ([email protected])
Subject: RE: Product: Credit Card / Old Customer / [email protected]
Dear Mr. Katakdhond.
According to our telephonic conversation dated October 08, we will keep you update about the
status in 7 days.
At ICICI Bank, we believe in providing the best of services to our customers. Our services model helps us resolve your concerns to your satisfaction.
Help us serve you better by using preferred channels: 24-hour Customer Care OR ‘E-mail Us’ option at our website, www.icicibank.com."
Sincerely,
Chander Daryani
Customer Service Executive
ICICI Bank Limited
*CONFIDENTIALITY INFORMATION AND DISCLAIMER*
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interest of the customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank
&--Original Message&--
From: [email protected] ([email protected])
Date: Tuesday, October 07 11:30 AM
To: [email protected] ([email protected])
Subject: Product: Credit Card / Old Customer / [email protected]
Title: Mr.
First Name: Sachin
Last Name: Katakdhond
An ICICI Bank Customer: Yes
Product: Credit Card
Account No: 5176533846810007
What would you like to say: Dear Sir/Madam,
(Please forward this mail to the Top Official of your Bank)
I was a regular user for you credit card. I also paid to ICICI as per the statement provided by you. In the mean time in between Nov-Dec07 I borrowed Rs 5000 through the Card and withdrawn the money at the ATM using my Debit Card. In the next month I recieved a statement showing I have borrowed the money like Rs.5000.00 and Rs.14000.00.The fact is that only Rs.5000.00 are deposited in my account and Rs.14000.00 never ever been deposited in my Bank Account numbering 033701500796.I escalated the matter 10 times to your Bank Officials through your Customer Care Srvice but they just ignored it saying you pay neglecting that Rs.14000.00 towards your Credit Card payments. Inspite of my repeated calls and notice the next statements carried the ammount Rs.14000.00 and the penalty charges including the same ammount. Afterwards I stopped using the card. Now your Bank Officials leaned my Bank Account against the said dues and penalties which I have never supposed to pay. I cannot access the account, cannot withdraw money. An ammount of 31400.00 is leaned by you and showing a negative balance of 13426.00.This is not less than a robbery. I can sew the bank for this. I can ask for the compensation for the sufferings the Bank made for me. I hereby request you to free my account. Let the leaned ammount be in my account so that I can withdraw my money. I will wait for 2 days only from now. Otherwise I am going to charge against you In RBI, I have a strong background. I can reach upto there. Furthermore I will sew the Bank for the way it is treating the customers and robbing the money from customers account. Furthermore all the foolish transctions you show in the Credit Cards Statement will be made available to all new channels for Global Disply. I will do it. Please be prepaired to face the consequences.
If you want to talk to me about this you can call me on 9930312387.Unlike you Iam available 24X7 and I hope you will do the needful.
Regards,
Sachin Katakdhond.
91-99303 12387.
E-mail address: [email protected]
Telephoneno: 91-022-67962669
Correspondence address: Sachin Katakdhond,
Godrej and Boyce Mnfg. Ltd.,
Prima Division.,
Plant 14P.
Vikhroli (E),
Mumbai - 400079
City: Mumbai
Country: India
Pin Code: 400079
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