I recently got the ICICI credit card and I was offered 101/- to be used before 29th of November. I used the 100/- on the 29th of Novemeber as per the offer. To my surprise on the 30th of November they simply reversed the 101/- offer and charged me the amount due as 100/-. When I called for the first time to the ICICI customer center, the representative said she had talked to the billing department and you will get the 101/- rs as expected and charges will be reversed. The next day I called again at the call center to confirm and I got the reply that I was eligible for the offer amount and 100/- amount will be reversed. Then I asked do I need to pay 100/- as you might put me late fee as charge in 15 days advance to the paid date. She ensured me that I don't have to pay anything and you have 0 balance as of now. But to my surprise I got the latest statement telling me to pay 493.26 /- where they charged 393.26 as late fees instead of reversing the 100/-. When I again talked to the customer care center, the fellow told me that you have been charged the late fees as you didn't pay the last bill of 100/-. I told entire story but he simply said i have filed complaint again and come back after 3 days.
This is simply a case of cheating to make fool of customers. I had faith in ICICI but now totally lost it as their way of cheating.
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