I would like to bring to your attention following facts about the unethical and illegal practice of ICICI Credit card division and bank and cheating being done.
A Credit card No - 5176 3700 2210 3000 was issued to me on November which got expired on November. First The bank charged [debited ] annual fees from my savings bank account towards the annual charges while It was issued a life time free of cost basis and Later this was amount credited to my card account which is still unused and unnecessarily blocked for no fault of mine.
On August I was shocked to receive a SMS alert informing that Some transaction has been conducted through the card issued to me. Since I had not used this card at all therefore I immediately informed the customer care to block the card and transactions through this card.
I was assured through a telephone call from your customer care division that needful will be done and card has been blocked.
After that my credit card statement issued to me for the period August- September 07 reflected an amount of Rs.17958/ only to be paid to the bank for the transactions supposedly conducted by me. I informed the customer care that these transactions have not been done by me at all and I had already informed customer care about it.
Subsequently a fresh statement reversing the amount of Rs. 17958/ was issued pending enquiry into the matter.
After some time bank issued statement reflecting the amount again which I had not spent through my card.
I had sent many letters and emails to charge back department [ as advised by customer care ]to explain how transactions have been conducted and authorised by the credit card division but no reply on the matter has been sent to me till date about it.
Subsequently I met one of your employee from credit card collection Mr Ankit Goel (Rohini Delhi Branch) to resolve the issue but he neither resolved nor revert on the case despite of my rigorous follow-up.
Now from January onward Your recovery agent start to calling me and abusing me for delay payments and on 1 st March I received an SMS that ICICI bank has transfered an amount of Rs. 20, 760.00 from my Saving Bank accountno 000701070285 .This has been done without any information, discussion or knowledge.
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