Dear Sir,
PART A:
OnAugust 21) during morning (11:30am) I went to the ICICI Bank (Hajratganj, Lucknow) with a letter stating that I m the holder of the account in your branch & I found that without my authorisation I found the deduction of Rs11395 from my ICICI savings Bank & would want the matter to be explained by her.
The lady told me that we are not authorised to accept any complaint even it is the Savings bank issue from the customer & refered me to contact Mumbai but she didnot provide me with any Mumbai contact detail.
I have every right to ask about my money & to know the safety of money.
I am extremely harrased by the bank manager regarding the same. I had to run from pillar to post in that ICICI branch to get my justice which I finally didnot get.
PART B
My complaint is attached with the mail. I am holding a credit card of ICICI Bank..On February 1, my card had fraudulant transaction of Rs8745 from Home Solution, Electronics Bazaar (Pantaloon Group, Shipra Shopping Mall, Ghaziabad by someone whom I dont know. I had taken the copy of all details and proof of Transaction slip from the merchant. A proper police complain was also made at local Police station on February 2.The matter was forwarded to the ICICI BANK with the complaint (SR 54729405). After some months, bank came out with reply that the case went in favour of the BANK.I asked several times from the bank to provide the copy of the report & transaction which I never did. The bank never provided the details. Instead the BANK sent Recovery people to my house 5 times & they behaved rudely. We told them that we are ready to face the matter in the court for the justice. Now all of a sudden the BANK deducted Rs11395 from my savings account unauthorised way without my consent. The bank never called me nor they intimated about this action by any correspondence.
I request you to take the matter & give me proper advice to get the justice.
Your early response in this matter is extremely appreciable.
Regards,
SMITA
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