Date: July 4
Cyber Crime Investigation cell,
Annex III, 1st floor, Office of the Commissioner of Police,
D.N.Road,
Mumbai - 400001
Hi,
My name is Shanti Maiti. I live in USA - California for the past 11 yrs. I visit India often. I have an account with ICICI Bank Ghatkoper Branch. (Contact details :
Chandrashekhar Salian Regional Sales Manager 9833614646
[email protected]
Umang Shah Investigating Officer 9920758653 [email protected]
Jigar Anandpara Area Sales Manager 9833777694 Jigar. [email protected]
Rupa Chanda Assistant Manager 9819984840 Rupa. [email protected]
Customer service 18664242448 [email protected]
[email protected]
Cc:
Important Information:
My NRE A/C No.002601076984 GhatKoper Branch India which was debited fraudulently.
MR. SHAKEEL AHMED A/C NO. 002601536284 : Which was credited.(FRAUD)
Transaction Code by which the money was debited from my and several other accounts.
BIL/000065871766/RAVI/NSP 100000/-
BIL/000065871266/RAVI/NSP - 96000/-
On 6/21/08. some one hacked their website (or ICICI bank has glitch in their program) and debited my account : 002601076984 for 196000/-.
On 6/23/08 I received a mail from Mr. Umang Shah asking me or my relative in India to contact him regarding Internet Fund Transfer.
On 6/24/08 As I was not sure if the mail was genuine and from ICICI bank, I replied to his email “What Fund Transfer are you talking about.? ” Please contact me at USA no.
On 6/28/08 as I did not hear from him I had some doubts about the mail. So I tried to log on to my account through Internet but I could not log on as it was stating that my UserID is disabled. So I contact customer service at 18664242448. Just to assure I asked the balance and was shocked to hear the balance. Then I contacted the Mr. Umang Shah - Investigating officer of ICICI bank, Rupa Chanda - Assistant Manager -they confirmed that my account as well as several others accounts were debited fraudulently.
I tried to talk to the Branch manager but she was not willing to talk to me.
Same night Rupa Chanda called me to assure that it was a fraud and my money will be returned.
From customer servise also they assured the same that I will get my money back.
Now they do not want to take any responsibility and do not even want to talk to me because they know its ICICI bank fault. Either ICICI bank has glitch in their Internet Banking or their internal IT employees are involved.
Since then I have been trying to get in touch with a responsible authority of ICICI bank as these customer care banking officers and the Branch Officer do not want to talk to us and disconnect my phone.
I want to lodge a complain against ICICI bank – Ghatkoper Branch as NO ONE CAN HACK A SECURED WEB SITE OF A BANK LIKE ICICI WITHOUT THE HELP OF ICICI BANK INFORMATION TECHNOLOGY DEPARTMENT.
Also please note that they came to know about the fraud on 6/23/08 and did not even bother to call me and confirm if I did that transaction. On 6/28/08 Mr. Umang Shah told me that when Mr. Shakeel Amed’s account 222601536284 was credited with lots of money from my account and several other account holder they were alert and kept a watch on his account.
I want to point out ICICI bank irresponsibility (On purpose as employees are involved in this) here is :-
1. Why they waited and did not freeze his account or questioned him immediately.
2. Why they waited till MR. Shakeel Ahmed took out all the money from his account.
3. In banking system whenever there are suspicious transaction like this an Alert Flag is raised and respective Team is informed about this so that they can keep a watch on it.
4. ICICI does not allow to withdraw more than 25000/ per day from ATM. In banking system there is a limit restriction to transfer money via Internet Banking. How cum my account was debited for 196000/.
5. Here again when his account was credited with tons of money why the team did not contact us immediately.
How cum these hackers do not hack our national banks. If these are hacker then they will hack any web site even the national banks.
Now ICICI bank does not want to take any responsibility. It seems there are lots of complain against ICICI bank with cyber police of Bombay. I spoke to the Inspector of Cyber Police and they confimed that they get lots of complain about ICICI bank.
Working as a systems analyst in IT of Bank of America we know that this kind of hacking is not possible without the help of ICICI bank employees.
These private banks like ICICI hire morally cheap employees who do this kind of hacking with partnership of outsider and get away clean.
I am also contacting the Finance Ministry and all possible authorities
Shanti Maiti,
2710 cimmaron ave,
Simi Valley California 93065 USA contact : 8055840506
Bombay contact: Ms. Manju Sharma – 9869677701
Jagdeesh Society, Rn. 22,
Jadusa Nagar, Ghatkoper West
CC:
1. Manju Sharma – Ghatkoper.
2. Darshit Chokshi - ICICI bank – New York Branch -
3. Indian Consulate – USA
4. USA Embassy – India
5. Aaj tak news
6. India Live News
7. Consumer Grievance forum of India
8. Ministry of Overseas Indian Affairs
Shanti Maiti
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