This is in ref. to my Home Loan application processed in your branch– Kaushambhi Ghaziabad branch, through Mr. Sanjay Aggarwal (9899690937).
Pls be informed that I have submitted my docs 22nd of august, 08 & I was committed that if all the documents of mine would be ok & Bank will consider my request as a genuine case then I shall be updated with in 7 working days & yes I received an acknowledgement SMS from your bank that you are considering the application & it has gone for further processing.
But when no update came from your side even after 2 weeks then I called up Mr. Sanjay & he start committed me that I shall come to know in one more week, but no update after further after one more week.
I called up Mr. Sanjay so many time to know at least my application status, but he never responded my calls, in between. After this entire incident I thought that perhaps Bank has rejected my application. Till the time it was OK for me, But Suddenly Sanjay Called up me after few days & again all verification get started & I also got an msg with an “ref no. 60378824”, when I crossed check, Bank had sanctioned a mount of 10 Lacs for me, under the above ref no. Even Mr. Sanjay was committing me that now every thing is in order & I shall have a confirmation letter from bank in next 3-4 days, After all this I finalized a property with a guaranteed deposition of INR 50000/-, Bank also visited that property, now I was told that only I 2-3 working days I will have a letter from Bank, but nothing is done from your side & its been more than 2 months now & now no one responding my calls, Mr. Sanjay Aggarwal is not ready to pick my calls, this condition is so problematic for me, now I am about to loss my INR 50000 that I have given to property owner.
During this more than 2 months I have gone through a great mental torture, because of the way your employee behaved & wastage of my more than two months, Beside that my hard earned money that has been given to Property owner. Here the Bank responsibility was to update me at least if your bank was not able to finalized loan amount which was sanction for me & this all was needed a long back, so that I may have gone through some alternative way.
Now ICICI bank will be liable for all time wastage, money loss, mental torture & so many things which are not explainable here.
The way ICICI dealt my case, shows how unprofessional is ICICI employees are & this all situation is pushing me to take YOU (ICICI BANK) to the CONSUMER COURT……………………
Vivek Kumar Dhaka
Noida
9891687839
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