Dear Sir,
May I request your kind attention towards the unauthorized use of my Credit card for transactions worth Rs. 80, 000.00 approx. The card numbered – 5176 5371 2744 5003 was issued to me by ICICI bank.
From 9th April 09, I was in my native Bhubaneswar. This fraud came to my notice while I was trying to pay the bills at Pantaloons, Bhubaneswar on 16th April 09. On the same day I had made two transactions from my card at the Pantaloons, Bhubaneswar only. The first transaction went through successfully, however the second transaction was declined. The staff at the payment counter informed that the card was being declined. On the same day when I checked online, I could see that the card has been used to pay for the transactions which are not made by me. Immediately I called the customer care and informed about the same. The officer said that all the transactions were swipe transactions which are made in Chennai, when I was there in Bhubaneswar with the card physically with me. The officer at the bank blocked my card but did not raise the dispute. She advised me to raise the dispute when I am back in Bangalore. The officer did not take my complaint.
On 17th April 09, I called the customer care again. I had to explain what had happened. The officer identified himself as Thomas Abraham, raised the dispute and gave me the following SR numbers.
• SR103445291
• SR103445965
• SR103446588
He advised me to fax my name, Card details, complaint numbers (above 3 SR numbers), the details of transactions for which I want to raise the dispute with a small text. The document detailing the data requested by the officer was faxed to 022-28308005 on the same day i.e. 17th April at 15:25. I was also informed that they will get back to me within 48 hours. Neither had I got any update nor any acknowledgement for the receipt of the document in the next 48 hours. I also was advised by the officer that there is no need to file an FIR with the police as I have the card physically with me.
Except a temporary reversal of disputed amount, I have received no other progressive information from the bank.
I would request you to kindly look into this issue and provide me with a favorable solution at an earliest.
Should you require any info, please call me on 9686000211.
Thanks in advance,
Swarnaprava Singh
Date: 1st June 09.
9686000211
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