Dear Concerned
Ref Ref SR88933586 i have applied for DDA (APPLICATION NO#0379724) via DDA Registration Money Financing Scheme however after rigorous follow up with ICICI BANK Officials i came to know that i need to get in touch with DDA Authority if the same is not enrolled on the website, Moreover i received a call from Regional Sales Manager Mr. K. Abir of ICICI BANK stating that they have already deposited the application to DDA. i tried to make him understand that how can it possible that you have deposited the Application and same is not registered and enrolled on DDA site wherein i have already checked on the site and it was very clearly reflecting as "NO RECORD FOUND".and also we believe what we see as a verdict.
Now i think this is just like washing their hands when there is some fault from there or DDA Authority end. However if these people would have registered then why it was not enrolled, secondly it seems that these guys are pretending and are not transparent while resolving customer querry and are imposing all the faults on the customer head that we have to get in touch with DDA for clarification. Moreover as a matter of ethics we have depsoited the application to there bank as finance and not to DDA wherein these people have taken the sole charge & responsibility for depositing it to DDA on our behalf and get the same enrolled to DDA. This been more than 2 months that these guys are giving excuses and pretending just like government offices and babus... My only queery iwas why my DDA APPLICATION is not registered on it? and if so why my interest amount is not returned to me if it is not registered.
Also need to understand what does it mean"Customers to go to DDA and clarify" well was there any intimation send to usby them? Answer is no and this is what we get to know from DDA site wherein it was very clearly mentioned that in case there is any mismatch then we need to take the clarification from bank authority itself. What about people who do not have internet access at all? How they will get the information. Thinking logically finally its the customer who is looser and sufferer. For charging Interest amount of 5990 rs# for Registration money. Was that not there responsibility to intimate the customer about the same if the Application is not enrolled or send to DDA .
Secondly when they have not send the application to DDA then there is no question of taking interest amount for which they have not provided the loan, since application was not send to DDA and the entire money is in there pocket ie 150000 registration amount is not given to DDA against that application. Moreover when we are paying interest amount in advance for Financing of registration money its there reponsibility to submit the same to DDA and DDA should have enroll in it for draw its not my fault to interact with DDA Authority and if so then you should better not take the responsibility to deposit the application on our behalf. Also in future its better to deposit the same directly to DDA Authority wherein atleast we will be assured that my application will processed and enrolled.
Surprisingly it was not even send to DDA for enrollment and no further intimation has been send & as result of which all my dreams shattered and i loose the trust which i have been assured while applying for Financing with ICICI BANK by there executive that we will receive the intimation about the same. Is this type of services and resolution we are seeking from such a big private bank? Sorry to say but i cant expect this type of resolution from such a big bank with no work seems like washing their hands when there is something rediculous from there end.
Request you to please intervene into the matter and take some legal steps against these culprits and as a matter of ethics i would only request that atleast i receive the compensation amount against these careless acts which is not justifiable because i strongly belives the laws and constitution of my country.
Regards
MANASVI SAMVEDI
NEW DELHI
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