Dear Sir / Madam,
Even after many follow up with ICICI bank f (Credit Card) from Nov till this time issue was not solved. FYI I am attaching hereunder latest email communication with ICICI, even though no response. Made many calls, many visit to Bhandarkar Branch, pune, met many peoples in Bhandarkar Branch, no one is taking responsibility / corrective action from ICICI to close this.
Issue: ICICI claiming that they have made payment of Rs. 6979.00 towards my LIC payment of June premium. Actualy ICICI had not paid. LIC had given in policy statement which clearly states non receipt of 6979.00 As I had already made LIC premium june payment on what basis ICICI has made paymets? Also ICICI Credit card withdrawn more than Rs 15, 000.00 from ICICI saving account. On fault of ICICI I have already made more payment than actual transaction. My card was blocked almost in june eventhough ICICI keep charging & keep sending sataement with late payment charges. Instead of Reversing Rs 6079.00 ICICI has scratced more than actual money from my saving accounts. No one is solving issue from ICICI & keep sending statements. No response to Emails., Every time new person is replying every time I am repeating past histoery but no one is solving the issue.
I do not want pay further for ICICI Frauds/ Irresponsible job / faults from ICICI.
Also ICICI credit card giving mental tourcher thru phone calls, by sending monthly statement by adding late payment fees/interest chargs & so on.
Is there any law which can help me to close this??? Any one can elp me to close this??? Now it's enogh for enogh.
At lest now I am expecting helping hand from your team...
Thanks in advance for your immediate support & kind cooperation.
V G Shintri.
Pune.
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From: vidyasagar shintri
Subject: RE:'ICICICARE=029-395-631' RE: Fwd: Status of your SR53506996 - Msg to CEO of ICICI
To: "ICICI Customer Care"
Cc: [email protected], [email protected], "VGL"
Date: Tuesday, June 10, 1:52 PM
Dear Sir,
Subject to your mail I received call from ICICI Mumbai on 5th June to extend the time period from 5th to 9th June. Today is 10th June. Till this time no response from ICICI. No one is resolving the issue from Nov. As fault is with ICICI process, people & so on, ICICI customer is suffering because of ICICI faults. Also more than this ICICI is asking there customer to pay for ICICI faults. I don't think that ICICI can have elegible people who realy support & willing to solve ICICI problems because of which customers are suffereing. I hope I will recieve call before the end of the day. Thanks.
Shintri
9890115299
ICICI Bank Customer Care wrote:
Dear Mr. Shintri,
We have looked into your concerns and found that we will need a few more days to get back to you. Please accept our apologies for the delay. Our senior officers will be attending to it and will update you on the resolution by June 05.
Ibusam
Customer Service Manager
&--Original Message&--
From: vidyasagar shintri ([email protected])
Date: Saturday, May 31 12:00 PM
To: ICICI Bank Customer Care ([email protected])
Cc: VGL ([email protected]); [email protected] ([email protected]); [email protected] ([email protected]); [email protected] ([email protected])
Subject: RE: RE: Fwd: Status of your SR53506996 - Msg to CEO of ICICI
Dear Sir/Madam,
I got tortured from ICICI & keep torturing since Nov. As you told things are handed over to collection department, why bank is charging Interests. Please arrange to depute your person with prior appointment, to close the issue. I met many peoples including Mr. Upali, no one is taking responsibility to close the issue from Nov. So all faults belongs to ICICI but I am suffering. As I confirmed ICICI Scratued me lot & borrowed the money for ICICI Faults. Also ICICI withdrawing mony from my saving accounts for ICICI faults. It's enough for enough. Please close account immediately as all problems belongs to ICICI. I lost lot of money for visiting ICICI, Paid more than actual transactions & so on. I will not pay any single rupee for late payments fees / Interest charges / Service taxes. FYI, I am attaching all proofs of communications, LIC statements to close the issue immediately. Also requesting to return all my money what you have withdrawn from My saving Accounts without my information from ICICI Saving Account. How my saving account bankers are allowed to take the money by ICICI Credit card without my information? No more pains please.
Thanks.
V G Shintri
ICICI Bank Customer Care wrote:
Dear Mr. Shintri,
We regret the inconvenience caused with you. According to the service request SR53506996 we request you to contact Mr T UPPALI R on 20-66049838., Please contact T UPPALI R on 20-66049838. for settlement of dues on credit card xxxx5012. We inform that your credit card is permanently deactivated due to non receipt of payments. Once your credit card account has been permanently deactivated, it will be handed over to the collections department. From thereon, we in the service section of the Bank do not have authority to intervene in the decisions being made on your credit card account Your outstanding balance as on May 29 is Rs.9501.12. Looking forward to your co-operation in helping us serve you better.
Nusrath
Customer Service Officer
&--Original Message&--
From: vidyasagar shintri ([email protected])
Date: Thursday, May 29 01:50 PM
To: ICICI Bank Customer Care ([email protected])
Cc: VGL ([email protected])
Subject: RE: RE: Fwd: Status of your SR53506996 - Msg to CEO of ICICI
Dear Sir / Madam,
For this case I am following with ICICI, I met all peoples, I submitted All proofs from LIC.eventhough ICICI has not resolved the case. I have already paid & also ICICI withdrawn money from my saving account more than what supposed to pay for right transaction. Why I should pay late payment fees on behalf of ICICI's faults. Even I don't want return what I had already paid extra to ICICI on behalf of your Faults. Also I am not asking to return the mony what you have not paid thru utility service to LIC but you have recovered from me. So please revers all late payment or put in bad debt account & close the matter with immediate effect. Thanks for your kind understanding the situation,
Shintri.
ICICI Bank Customer Care wrote:
Dear Mr. Shintri,
For quicker resolution of your query, please write to us through the "Email us" option at " www.icicibank.com "
We would like to inform you that we are unable to reverse late payment charges and also the interest charges on your card. We request you to pay the outstanding balance of Rs 9, 501.12. We would like to inform you that your card as been permanently deactivated. Sincerely,
Mohan Babu
Customer Service Officer
ICICI Bank Limited
&--Original Message&--
From: vidyasagar shintri ([email protected])
Date: Tuesday, May 27 10:19 PM
To: ICICI Bank Customer Care ([email protected])
Cc: [email protected] ([email protected])
Subject: RE: Fwd: Status of your SR53506996 - Msg to CEO of ICICI
Dear All,
I met mr. avdesh mishra, Mr. upalli but no improvement. I will not be paying any single ruppes to ICICI. As I already paid more than actual. No single levise is acceptable as faults from ICICI & from the day one of complaints no one has taken proper action from ICICI. If ICICI had not paid & claimed in my statement against LIC Utility payment, why I should pay to ICICI? ICICI has even no courtecy to call their customer to confirm whether issues are closed or not. Pls close my account by passing all Credits to my accounts for Late payment fees, Interest charges, Service taxes... from Nov onwards. I will be not going to pay any single rupee to icici.
Thanks.
V G Shintri
ICICI Bank Customer Care wrote:
Dear Mr. Shintri,
For quicker resolution of your query, please write to us through the "Email us" option at www.icicibank.com. On the basis of the revert for the Service Reference SR53506996, we request you to contact Mr T UPPALI R on 20-66049838 for the settlement of dues in the credit card account. Alternatively, you may contact our regional office given personally: ICICI BANK LTD
870/1, SUMA HOUSE
OPP. HOTEL RAVIRAJ
BHANDARKAR RAOD
PUNE 411005. Total amount outstanding as on April 26 is Rs.8, 812.14. Sincerely,
Rajyasree Kalluri
Customer Service Manager ICICI Bank Limited
&--Original Message&--
From: vidyasagar shintri ([email protected])
Date: Friday, April 25 05:10 PM
To: ICICI Customer Care ([email protected])
Subject: Fwd: Status of your SR53506996 - Msg to CEO of ICICI
Dear All,
No body is comming forward to resolve my Issue. Inspite of solving my issue, you are keep sending Bill statement every month with Interest Charges. Now Tommorow I am making my last Visit to Bhandarkar Branch, Pune subject to Problem & will meet to Mr. Pravin or concern People. Please see that By tommorow itself my case has to close. Else from there itself I will go to Police Station to register FIR. This is for your information & NA. Thanks. V G Shintri 91 - 9890115299
Note: forwarded message attached.
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Like this many communication done with ICICI, but no response.
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