It seems there is no resolution for grievances at TATA Indicom. As soon as I sort out a issue, another one comes up.
1) The request/services have been activated on landline, that I never opted for. When I call up the customer care, I am informed that the request (itemized billing) has been placed through the Gallery. The Irony is I have never got a physical itemized bill and neither have I visited gallery post activation of the telephone.
2) I have been billed to re-activation charges.
Nobody studied the background. The phone got disconnected due to non-payment. The non-payment was due to lack of proper service and discrepant bill (that were sorted out earlier).
3) When I raise a issue for discrepant bills, someone calls from customer care and tries to explain the billing details on phone. Understanding the whole itemized bill on the phone is a mammoth task. When I ask if I can check with the gallery. I am informed that the guys in gallery don't have access to itemized billings.
4) The collection people, without knowing the background of the case keep calling on my Dad's cell number (the phone is regd in dad's name), though I am following up for all the issues on this connection.
I called up customer care and got my number updated, to avoid my dad being pestered by the collection guys.
Yet again, my dad gets a call from the collection asking to make the payments. When I checked again with the customer care, I am informed that the number is already sent to the collection and they will keep bothering on that number till next month.
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