This is regarding CC 4629 8641 1832 5002. This is a "Platinum Card" issued to me in lieu of 4477 4700 7681 1018. I have had this card and the account with ICICI for the past 10 years and there has been no history of non payment.
On Friday the 6th Nov I wanted to make a payment of 48000 to Dell. The transaction got declined. I called ICICI and they told me that it is a big transaction and hence it was declined. I was told to do it again. I did it again and it was declined again. I called again and they told me to do it again. I did it again and it was declined again. I called again and the customer service guy told me that I had set a limit on the card and hence the Transaction was declined. I told him to remove it and he said it will take 24hrs to get this done. So I did not do any transaction till Monday and on Monday (9/11) I tried the same transaction and it was declined. I called the Customer Service again and they told me that nothing was wrong and the merchant is declining the transaction and that I could do it again. He suggested that I should try it in 2 smaller installments. So I decided to do it as Rs 25, 000 and Rs 23, 000. My first 25, 000 went thru and the second for Rs.23, 000 was declined. I then called the Customer service again and he told me that that days limit was set as Rs 30, 000 (which was not informed to me). He said that the limit is for one day and it cannot be changed and I cannot do any transactions further for that day. I asked him to send me an sms to that effect. He said he will send me a mail to my mail ID (which I am yet to receive).
On Tuesday (10/11) I called the customer service (Some shanti answered) and I told her that I am going to make the transaction for Rs23, 000 to Dell and asked her if I can do it. She said I can do it. I did the transaction again and it was declined.
Does ICICI bank think the whole matter is a joke? I am disgusted with ICICI bank's behaviour. I have a credit limit of 1, 93, 000 Out of which more than 1, 00, 000 is still available.
How can we make the staff more responsible?
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