Dear Sir/Madam,
I have already written complaint to you earlier regarding my credit card fraud please refer the trailing mail, after your intervention/response one of Senior Official from ICICI Bank, Credit Card Division Hyderabad 500 034 namely Mr S. Venketswara Relationship Manager (Direct No 04064627835) called me up and gave me false telephonic assurances that their team is looking after my case but nothing concrete has been done on the subject as on the date after having almost three weeks.
Yesterday on 24th day of February Mr S. Venketswara Relationship Manager ICICI Bank, Credit Card Division Hyderabad told me on his telephonic conversation that he is not responsible for my case and denying the same of his earlier telephonic assurances in which he has given me assurances that certainly he will be resolving my case within four working days and also he will be sending mail to me.
Nether he is giving me his Official Bank Email Id nor given me satisfactory answer and the concerned person's name and address from his bank to whom should I approach for my grievances.
Through this mail once again I would like to bring my issue with ICICI Credit Card department in your notice. I think you will certainly help me out in this regard.
This issue will not only help me but some of the other people suffering from irresponsible behavior from Credit Card Department and unfair trade practice adopted by the Private Banks (ICICI).
.
Kindly go through the mail, i wrote to ICICI Bank at different levels. this kind of several mails i have written counting up to 40 nos.
The Payment is deducted without my knowledge & permission.
Now keeping in mind the severity of the matter, I wanted to report the following concern with you:
• When the person who is caught red handed by the police authority with my credit card and all the merchandise which he purchased through my credit card and when the matter is also subjudice before the District Court of Gurgaon then why this deduction happened?
• Despite having all the knowledge by the ICICI Bank of the fraud, the act of unilateral deduction from my Saving Account (ICICI saving Account No 039901527469) amounts to Forgery by ICICI Bank.
• Without my permission and/or information how the ICICI Bank deducted my Saving Bank Account No 039901527469 for my credit card payment?
• This is unjust, unfair and amounts to forgery.
• When ICICI Bank doesn’t have credit card fraud detection & prevention system and a proper customer care system dedicated to Credit Card misuse, why they are issuing credit card to the people?
• Despite acting diligently and acting in bonafide, if the customer like me is still on the losing side, then what is the regulatory mechanism to curb the arbitrarily practice adopted by the Private Banks (ICICI).
•
I will be very much thankful to you if you take initiative to resolve my issue.
Regards,
Sharad Chandra
Executive Legal Compliance Management Operations
[email protected]
Office: Chess Management Services Pvt. Ltd
Building No. 9A, Ground Floor
DLF Cyber City,
DLF Phase III,
Gurgaon - 122002
Haryana
Website: www.chessconsulting.com
Contact no. 91- 9871158296
“Please see the trailing mail for your reference”
Grievance pertaining to my ICICI Credit Card fraud and unauthorized deduction from my ICICI Bank Saving Bank Account
Dear Sir/Madam,
Through this mail I would like to bring to your kind notice the fraud which has happened to my ICICI Credit Card on 30th June 08 by my room partner (Kanwarjeet Singh Sethi) and after I have lodged a police complaint in this regard, he has been caught red handed by the Police Authority with my credit card and all the merchandise (Total Transaction Rs. 49047/-) which he has purchased through my credit card. Further I would also like to bring to your notice that the matter is SubJudice before the District Court of Gurgaon.
In order to safe guard my interest, I have brought this fraud to the notice my banker (ICICI) through several Telephonic calls and mails and as per their instructions, I have also lodged a written complaint along with a copy of FIR (FIR Number 176 dated 2nd July) and other relevant information with the ICICI and accordingly the Bank has given me a temporary credit for the amount.
But on Sunday (25th Jan'09), I was shocked to see that the ICICI Bank has debited my ICICI Bank Saving Account for Rs. 55490.79/- on 20/01, being the amount towards the Principal transaction and the Interest on the principal and that too without any authorization and prior intimation.
In this regards the Bank Branch has advised me to contact their Collection Division at Rohini and accordingly I have discussed my concern with Mr. Sushil Rana, Branch Manager, Credit Card Department, SD Community center, Sector-8, Rohini, Delhi. (His Personal Contact No. 91-9811141529) on 29th January but nothing concrete has been done on the subject as on the date.
Now keeping in mind the severity of the matter, I wanted to report the following concern with you:
• Despite having all the knowledge by the ICICI Bank of the fraud, the act of unilateral deduction from my Saving Account (ICICI saving Account No 039901527469) amounts to Forgery by ICICI Bank.
• Despite acting diligently and acting in bonafide, if the customer like me is still on the losing side, then what is the regulatory mechanism to curb the arbitrarily practice adopted by the Private Banks (ICICI).
After undergoing so many problems and suffering due to the Irresponsible behavior by the ICICI Bank, I have been subjected to the Mental Trauma.
Therefore, I would request your personal intervention in this matter to resolve this matter at the earliest. Also I wanted to brief you in this regard in person, if possible.
Following are the certain important details in this case:
A. The details of the transactions are as follows:
1) Rs.10199/- At Big Bazaar
2) Rs.2280/- at Woodland
3) Rs.5397/- at RPG Celcom Pvt. Ltd.
4) Rs.20950/- at Hot Spot
5) Rs.3900/- at Sahara Mall
6) Rs.5000/- at Reebok
7) Rs.1321/- at Reebok
Total Transaction amount: 49047
B. The details of my ICICI Credit Card are as follows:
1. Complete 16-digit credit card number No: 5176533800391002
2. ICICI Request Number (Complaint Number): SR 71577845
3. Complete Name (Name of Card holder): SHARAD CHANDRA
4. Fraud Transaction date: 30-06-08
C. FIR Number 176 dated 2nd July
Regards
Sharad Chandra
Office: Chess Management Services Pvt. Ltd
Building No. 9A, Ground Floor
DLF Cyber City,
DLF Phase III,
Gurgaon - 122002
Haryana
Residence: Q 5/16 DLF Phase-II
Gurgaon, Haryana
Contact no. 91- 9871158296
Email ID: [email protected]
[email protected]
Place: Gurgaon
Date: 11/02/09
Please see trailing mail and communication happened between me and ICICI Senior Official People. Now there are not picking my phone calles. Being a Lawyer I am suffering that much harassment from ICICI Bank than just imagin the sitiuation and see they can do any thing to any body else.
Dear Mr. Rana,
I have seen the forwarded mail that has come to me. Although its not clear to me, what action you are going to take to resolve my problem. Yesterday i tried to contact you and Mr. Saurabh Ganguli but he has not picked up my call and you also seems to be busy After reading the trailing mail, I understand that the Senior Official’s of ICICI Bank Credit Card Division are not willing to help in my case, as even after explaining my problem in detail. Now you people don’t have the courtesy to attend my call and explain me the current status of my complaint. If this is the kind of solution that you would provide to your Customer, then I think that I should highlight this thing on the larger scale. For this purpose only I have contacted few Print Media and Television Media people to help in getting my concern heard at the Management Level of ICICI Bank.
Further more, for your information I am qualified Advocate and I am persuaded to take this matter to the next level and now I am moving to the consumer court for the early redressal of my concern and i have to make you also a party to it. Also I have spoken to Shri H Kulshreshtha
Banking Ombudsman Reserve Bank of India Building 2nd Floor, 6, Sansad Marg New Delhi – 110001 for the Delhi / NCR Region and they have also assured me quick relief in my case.
I would also like to bring to your notice that I am working with Chess Management Services Private Limited, owned by Mr. Kartik P. Chidambaram, son of Hon'ble Home Minister Mr. P Chidambaram. I have discussed the matter with my management and they have assured me that they will take up this matter with nothing satisfactory done at your level.
Looking forward to an early SOULTION to my problem.
Regards,
Sharad Chandra
Executive – Legal Compliance Management Operations
[email protected]
Office: Chess Management Services Pvt. Ltd
Building No. 9A, Ground Floor
DLF Cyber City,
DLF Phase III,
Gurgaon - 122002
Haryana
Website: www.chessconsulting.com
Contact no. 91- 9871158296
Email ID: [email protected]
[email protected]
Saurabh Ganguli wrote:
Date: Sat, 07 Feb 18:25:54 0530
From: Saurabh Ganguli
Subject: Re: 'ICICICARE=032-695-677' Fwd: RE: level2complaint/ Credit Card
To: AVINASH DUBEY /DSMGCARDS/IBANK/DLI
CC: Sushil Rana,
sharad chandra,
sharad chandra,
vivek ran,
anupam chandra
Dear Avinash,
Mr Sharad Chandra is repeatedly complaining to Mr Rana about his issues but we are helpless as the card is in J3 block. Please offer advise to the customer.
Thanking you,
Regards,
Saurabh.
Sushil Rana wrote:
Saurabh... Pls take it forward and resolve the issue on priority... Thanks,
&-- Original Message &--
From: sharad chandra
To: [email protected]
Cc: sharad chandra ; sharad chandra ; vivek ran ; anupam chandra
Sent: Saturday, February 07 1:17 PM
Subject: Fwd: RE:'ICICICARE=032-695-677' Fwd: RE: level2complaint/ Credit Card
Date: 7th February
To,
Mr. Sushil Rana
Branch Manager,
Credit Card Division
ICICI BANK LTD.
Sector 8, Rohini, Delhi
Direct No. 91-9811141529
Subject: - Grievance pertaining to my ICICI Credit Card fraud and irresponsible behavior of the ICICI Bank
Dear Sir,
As per telephonic conversation happened with you regarding the dispute of my ICICI Credit Card and as desired by you I've already sent you mail regarding FIR & Rejected Bail Plea for the person who has stolen my credit Card for your verification and by seeing the trailing mail you can understand that we have already talked about the issue and you promised me to get back to me in 7 days of time but I did not get any reply from your side and nothing concrete has been done on the subject as on the date.
Again this is my last mail to you through this mail I would like to bring to your kind notice the fraud which has happened to my ICICI Credit Card on 30th June 08 by my room partner (Mr Kanwarjeet Singh Sethi) and after I have lodged a police complaint in this regard, he has been caught red handed by the Police Authority with my credit card and all the merchandise (Total Transaction Rs. 49047/-) which he has purchased through my credit card. Further I would also like to bring to your notice that the matter is SubJudice before the District Court of Gurgaon.
In order to safe guard my interest, I have brought this fraud to the notice my banker (ICICI) and their customer care through several Telephonic calls and mails and as per their instructions, I have also lodged a written complaint (ICICI Complaint No. SR 71577845) along with a copy of FIR and other relevant information with the ICICI and accordingly the Bank has given me a temporary credit for the amount.
But on Sunday (25th Jan'09), I was shocked to see that the ICICI Bank has debited my ICICI Bank Saving Account for Rs. 55490.79/- on 20/01, being the amount towards the Principal transaction and the Interest on the principal and that too without any authorization and prior intimation.
In this regards the Bank Branch has advised me to contact you at your Collection Division Credit Card Department, SD Community center, Sector-8, Rohini, Delhi and accordingly I have discussed my concern with you on 28th January’ 09 but nothing concrete has been done on the subject as on the date.
Now keeping in mind the severity of the matter, I wanted to report the following concern with you:
Despite having all the knowledge by the ICICI Bank of the fraud, the act of unilateral deduction from my Saving Account (ICICI saving Account No 039901527469) amounts to Forgery and when the matter is also subjudice before the District Court of Gurgaon then why this deduction happened?
Despite acting diligently and acting in bonafide, if the customer like me is still on the losing side, then what is the regulatory mechanism to curb the arbitrarily practice.
After undergoing so many problems and suffering due to the Irresponsible behavior by the ICICI Bank, I have been subjected to the Mental Trauma.
Therefore, I would request your personal intervention in this matter to resolve this matter and revert my amount debited from my saving account (Saving Bank Account No 039901527469) at the earliest with your reply of this mail otherwise I will have to carry on with legal proceedings.
For your reference following are the certain important details in this case:
A. The details of the transactions are as follows:
1) Rs.10199/- At Big Bazaar
2) Rs.2280/- at Woodland
3) Rs.5397/- at RPG Celcom Pvt. Ltd.
4) Rs.20950/- at Hot Spot
5) Rs.3900/- at Sahara Mall
6) Rs.5000/- at Reebok
7) Rs.1321/- at Reebok
Total Transaction amount: 49047
B. The details of my ICICI Credit Card are as follows:
Complete 16-digit credit card number No: 5176533800391002
ICICI Request Number (Complaint Number): SR 71577845
Complete Name (Name of Card holder): SHARAD CHANDRA
4. Fraud Transaction date: 30-06-08
C. FIR Number and Date FIR No. 176 04th July’08
Regards
Sharad Chandra (Advocate)
Executive – Legal Compliance Management Operations
Office: Chess Management Services Pvt. Ltd
Building No. 9A, Ground Floor
DLF Cyber City,
DLF Phase III,
Gurgaon - 122002
Haryana
Website: www.chessconsulting.com
Contact no. 91- 9871158296
Email ID: [email protected]
[email protected]
Place: Gurgaon
Date:07/02/09
The details of my credit card are as follows:
Complete 16-digit credit card number No: 5176533800391002
ICICI Request Number (Complaint Number): SR 71577845
Complete Name (Name of Card holder): SHARAD CHANDRA
(Cell no. 91 - 9871158296)
8. Fraud Transaction date: 30-06-08
Total Transaction amount: 49047
Note: forwarded message attached.
"Print this mail only if absolutely necessary. Save Paper. Save Trees."
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects."
"Print this mail only if absolutely necessary. Save Paper. Save Trees."
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that ICICI Bank or its subsidiaries and associated companies, (collectively "ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of ICICI Group. Before opening any attachm
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