Dear Sir,
> Dated :- 06.02.2008
>
> COMPLAINT NO:- SR 53981999.DATED
> 30.01.2008 AND 02.02.2008 AND 55117626 DT. 07.02.2008
> DEMAT ACCOUNT NO:-11466116
>
> I had pledged following shares for my F&O trading.
> The particulars of pledged as on close of business
> of
> 22.01.2008 (the relevant date) is as under:-
>
> (i) IDFC:- 350 shares
> (ii) GMR Infra:- 717 shares
>
> I purchased 1300 GMR Infra shares on 23.01.2008 in
> my > account from the funds of RELII shares sold on the
> same date. However, to meet the shortfall of F&O
> margin requirements 717 shares of GMR Infra was
> sold > by your system on 23.01.2008 from my shares pledged
> to > you for F& O trading. However, only 583 shares have
> been credited to my demat account instead of 1300
> shares purchased by me. Thus there is a shortfall of
> 717 shares even though full payment of 1300 shares
> has been recovered from me.
>
> I have spent more than 15 hours on various dates
> making call to your Call Center. I was kept waiting
> for more than an hour by your call center boy who
> was > not understanding my problem and my problem was
> transferred to three people. I was also told that I
> will be contacted on my mobile. However, any call
> from > your office is awaited. I talked to Hyderbad Call centra Office on 07.02.2008 and spoke to one of their senior officers who told me that my case will be resolved positively by 14.02.2008. To my utter dismay my > complaint has remained unresolved and I am not able to trade in my GMR shares because of this dispute. I request you to look into the matter immediately as I have incurred huge loss because of your callous
> attitude.
>
> We expect best services from ICICI direct as their Five Star
> brokerage rates of equity trading entitles us for
> Five Star Servicies. I have been forced to
> resort > to a written complaint and if my dispute is not
> resolved immediately with credit of 717 shares, I
> may have no other choice but to take the case at an
> appropriate level.
>
> Yours sincerely,
>
> Rajesh Kumar Singh
> Orchid-102; Shalimar Township
> Indore
> Phone:- 09425400853
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