I have taken home loans from ICICI Home Finance in 2002. further I also took the ICICI credit card, car loan and opened the bank account in 2002. Initially I was proud to be the part of ICICI family. ICICI is excellent in following up with customers but harass customers once the loan was reimbursed or the account was opened.
The harassment initially started in 2007 with the customer care of ICICI bank due to their rude, unprofessional behaviour, untimely attitude.
I went to ICICI DLF - 1, Gurgaon branch several times for some transactions. I have been harassed by the Branch Manager for one hour in public without any fault of mine. when I took this matter up with the higher authorities of ICICI Bank, no action was taken. I can provide the proofs of correspondence upon request.
In second instance, I went to ICICI Home Finance in 2008 to know why there is the difference in the home loan interest rates for new customers and existing customers. To my surprise, nobody bothered to reply. Still this query is left unanswered, why existing borrowers are paying EMI's for home loans @ 13.5 - 14% p.a. whereas for new borrowers home loans is available at @ app. 11% p.a. Why ICICI has not reduced the home loan interest rates inspite of the assurance from COO to the PM whereas other banks have reduced the same? There is some problem in defining the rules to handle banks. There should be same slab of home loan interest rates for new borrowers and existing borrowers.
In another instance, my CAR met an accident in 2008. When I called up customer care for insurance claim, they came for verification of damaged CAR after three days. I paid the money to repair my CAR inspite of its insuranc from ICICI Lombard.
I requst the Lagal authorities to take strict action against all ICICI units.
Dear friends, do not go to ICICI bank. If you have already chosen, prepare yourself in advance to prevent such kind of mishaps with you. I am avaialble at 98713 76503 for more informtion to my friends.
0 comments