Dear Sir,
I have taken a home loan from ICICI in Oct @ floating rate. When interest rate became too much I went to them last year in Feb and they reduced it after taking 0.5% switch fee and making me sign a supplementary agreement.
When I went there again in May they asked me to apply as a new customer and pay 0.5% processing fee on outstanding loan amount.
Even after doing so, interest rate is same and when I wrote to their customer service, I was asked to meet their Regional Manager, who is now asking me to pay 1.93% processing fee to get the rate reduced and is expressing shock as to how my check for the processing fee paid in June got deposited in the bank. Clearly, someone from their office only has done it and ICICI should take responsibility for the same and compensate me, but they have the audacity to ask me to pay more!
Please... if you can help me to solve this problem and direct me about the necessary steps to be taken!
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