To,
The Manager
ICICI Bank
Dear Sir,
Had taken a housing loan of Rs 1063000 at Floating Rate of Interest from your Bank in 2006 at an interest rate of 9.5 %.(Loan Account Number LBNOD00001360313.
On April 10 the rate was revised and the period readjusted as per existing FRR/PLR.
I fail to understand when your bank is lending from past many months new loans for floating rate at 10.50%-11%. Why, I am being charged 12% rate of interest?
On contacting your customer care helpline number months back was told to me that I can get the same corrected at the branch with refund and adjustment of excess amount. On contacting your branch at Andheri-Mumbai no such help was rendered to me.
Kindly let me know in mail the process of getting this correction done or getting the same corrected from the time the interest has been wrongly charged in excess. Else, I am sincerely considering the option of switching my loan and all transactions to other bank.
Such type of behavior of second biggest Bank in the country with customers like us I s making our belief of trust in you lost.
Hope you all take this mail seriously as this is my last effort to bring the anomaly for correction to your notice.
Regards
Ravindra Pratap Gupta
Manager Operations-All India
Pantaloon Retail India Limited
Future Group
Mumbai
Mob: 09324628369
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