ICICI Lombard
A case of cheating

Hi,

This is a complain regarding the malfunctioning of present in the system of ICICI lombard and the major inconvenience I faced. I bought the ICICI two wheeler policy on 08/10.

the details of the policy is written below

certified cum policy No. 3005040373/B/0000000011

period of insurance 08/10 to 07/10

Insured Name: Dheeraj Ameta

Insured Address : 149-sec-30, Gurgaon - 122001

Registration Number Place: HR-26-AD-7250

Make: BAJAJ

Mfg Yr: 2006

Chassis: 15824

Engine No. 92160

The mode of payment was cash. I have the receipt and the hard copy of the policy.

The policy expired on 07/10 and I went to the local ICICI lombard office, Gurgaon. The entry for the policy is missing in the system which is a shameful thing. Instead of renewing the existing policy, they asked me to buy a new one. I have two serious issues with this matter.

1. Why should I buy a new policy If a go to renew the existing policy with in 7 working days of the expiry date?

2. How come the entry of the poilicy is not present in the system? If I would have gone through a situation in which I have to claim it, they could have simply rejected the claim.

I called to their customer care, logged a complain regarding the whole matter. From last 20 days I keep calling them, they do not response.

I am okie if ICICI Lombard renews my policy on the regular discounted rate (because the policy is already existing without filing any claim), or I want the whole premium of previous year for which they did not have entry in the system.

Company: ICICI Lombard
Country: India

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