As per the HSBC Credit Card Services guide, there is a purchase protection plan wherein it is mentioned that all items bought using the credit card are insured against damage or loss due to fire or theft up to a value of Rs.50, 000/- for a 180 day period from the date of purchase. As per the brochure, this insurance is provided by M/s ICICI Lombard General Insurance Company Ltd. and the procedure for preferring such a claim is mentioned. It is also mentioned that the claim settlements should be made to :
Ms Sayali Joshi, Operations Manager,
ICICI Lombard General Insurance Company Ltd.,
Zenith House, Keshavrao Khadye Marg,
Mahalakshmi,
MUMBAI 400 034.
I had one such claim which is within the limits prescribed both by the amount and period and i had sent it by speed post to the above address. But to my utmost surprise and shock, Ms Joshi, has refused to accept the claim and the envelope has been returned to me with the remarks by the Postal authorities ' refused'. It is really shocking that a reputed insurance company like ICICI Lombard, has no courtesy to accept the envelope and advice on the matter. It shows the arrogance of Ms Joshi and the attitude of the company towards its customers. The Insurance company is cheating the public and is indulged in fraud by their discourteous way of dealing with such claims.
If no action is taken on my claim within a reasonable time, i will be constrained to go to the Press and expose the fraud by the ICICI Lombard.
I will be expecting your response, within a reasonable time and if you fail to respond, exposing your insurance company in a big way.
balaji b n (Mob No. 98453 75071)
SQ-06, Arjuna Marg
Indian Institute of Science campus
Bangalore 560 012 (Tel off 080-2293 2988)
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