ICICI Prudential
Not yet Received the Medi Assure - Mediclaim cards

I am living in chennai. I have purchased the ICICI Prudential - Medi Assure Health plan. I paid Rs.2991 as my first premium. The Advisor said I will receive the Mediclaim card with in 20 days. More than 30 days, I have not yet received the cards. I tried to contact the advisor, but he is not responding.