After going through PUREIT advertisement in the media, I have called their call centre no. 9243100100 for free demo of PURE IT – Water Purifier and Mr. Manjunath from M/s. Domlur SWZ (Rishab Distributor) had visited my house at Richmond Town, Bangalore – 560 025 for product demonstration on 6th October.
However, instead of product demonstration, he collected the entire amount of Rs. 2000 (Invoice no. IS09/099-3547) promising to come the next day for demo after filling the water for a day.
To my surprise the same is untrue and I feel I am being fooled & my money is being wasted as Water is found to be unfit for drinking as it is having salty taste and odour. I understand we have been supplied salty water in our area and this model – PURE IT is not meant for our area. Instead, I suggest that a model suiting to our requirement (keeping in mind the saltiness) be provided.
After constant follow up their higher officer visited my house along with Mr Manjunath last month, verified the same and promised me to take back the faulty machine and refund the money. Thereafter, repeated calls to their distributor (Mr Manjunath) has not yielded any result and he don’t even pick up my calls.
Such careless attitude of their distributor towards the Customer is definitely disturbing and I have no option but to seek their intervention in resolving the issue.
I must admit, their distributor has found a novel way to increase their revenue from unsuspecting customers, . However, the ingenuity does not confirm the ethical business practice, which a company of their repute should pursue.
Their purpose should not be of increasing Customer’s strength, but giving valuable services to them as well.
I now eagerly look forward to their response.
Santosh Shetty
UB Tower, Level -9
UB City,
24, Vittal Mallya Road,
Bangalore- 560001
INDIA
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