The Customer Service Manager
IFB
Your service person had contacted me on Sun 14th Dec. 2008 around 12 pm (This is for our complaint lodged no. 2413116 dt. 14th Nov. for which we have been following up practically every day with your call centre) and informed that he is sending his person to fix the faulty motor. I had told him specifically that we will not be available after 6.00 pm. He told me that the person will come at 3.00 pm. The person came at 7.30 pm. when we were on our way out. We told him to come on the next day after 7.30 pm. ie. on Monday 15th Dec. On Monday, the technician gave a call around 6.45 pm. saying that he has come to my place and nobody is there at home. We told him to wait there and rushed home. As per the technician, he was informed by your office to report at 6.00 pm.
The motor which the technician had brought to replace the faulty motor looked like a used one, and when i enquired with the technician, he mentioned that it was a new motor. On inspection of the motor, i found that the dt. mentioned on the motor was August 8, which was also pointed out to your mechanic. Still, the mechanic installed the motor and it failed to start. He had promised to visit today ie. Tue 16th Dec. 2008 or somebody else will come in his place and not surprisingly nobody has come or had the courtesy to inform us.
The kind of service we are subject to from IFB is really pathetic. Whenever any major part is replaced, it is but natural that the replacement part should function for another couple of years and not just used as a stop gap arrangement. Here, it doesnt function on the first day itself. I shudder to think, what would have happened if it had worked yesterday and then again stopped working after the mechanic left. How many more followups would have to be done to get the machine in a working condition. What use is the AMC, if it takes months to repair the machine. From the second year itself the machine has started giving problems and is more in an idle condition than in a working condition. The amount of frustration, we are facing after the purchase of the machine is unbearable. Hope somebody will give a thought to this and not penalise us for trusting your product.
Regards
Shailesh Mendon
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