Hi!
IFB in my opinion is, one of the worst companies to deal with. It offers bad products, poor service and the staff is completely negligent towards consumer complaints. I as a consumer have experienced fraudulent practices by the company.
I bought the IFB ELENA/ ELENA EX (washing machine) on 6/ 11 After using the machine we encountered a problem that the drying capacity of the machine was very poor. The clothes almost came out wet even after the spinning cycle. After several complaints made to IFB and 8 to 10 visits of the service guys, the machine was finally replaced. During the machine installation on 29/12/07, I was informed by the service engineer that this new machine also had some problems, that would hamper the normal functioning of the machine and so the machine had to be replaced again.
•On 03/01 the machine was replaced for the 2nd time. After several uses, we still encountered the same problem as our originally purchased machine (wet clothes). With a doubt in mind, we checked the Sr. No. of the machine and with utter SHOCK realised that the Sr. No. of this machine, (2nd replacement) was the same as the Sr. No of the original machine sold to us. That means a defective machine was sent to us as a replacement, saying that it was a new machine.
•We contacted several employees, including the regional sales manager, but no action has been taken so far. The machine is still lying at our end, and can be put to no use. Above all it has added to our inconvenience and unnecessary stress. No regrets or apology has been received so far from the company’s side for committing such a big fraud.
My sincere request to all Pls. do not deal with this company, it will simply let you down.
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