I had purchased an IFB microwave oven, model-30 SRC1 on 5th June, from IFB INDUSTRIES LTD UP EAST, Lucknow. The person who had dealt with my order assured me that on paying the full amount (Rs.11, 500), the product would be delivered at my recidence in Tanda, Ambedkarnagar, within 3-4 days. I paid the entire amount & received a receipt for payment of the samecam. I came back to wait for the delivery of my purchase. Not having received the item till wednesday, I called up the people from where I had bought the microwave & since then I am having a nightmarish time as the person who dealt with my purchase has given me a number of a desk phone, which is always picked up by inexperienced staff who don't even know how to deal with customers. The concerned person is hardly ever available. Then I was given the number of a person who is with the courier with which they are supposed to have despatched the microwave. This fellow has me dancing to a fine tune. For the past 3 days he's being saying that the microwave is being sent & will be reaching us in the morning (day before yesterday), evening (yesterday & today). All this while, this so called executive of IFB (who had handled my purchase), has been unavailable. This whole episode-callousness of the executive, endless phonecalls from my side to trace my purchase, has left me very bitter about my experience with IFB.Till date I haven't received my microwave. All I want to do is cancel my order now. Please help.
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