BEFORE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM
KAPURTHALA
Rajneesh Madhok, Phagwara
B-XXX/63, Nehru Nagar, Street No. 2,
Phagwara-144401 (Pb)
(Registered Member CORE-Consumer Online Resource
& Empowerment Centre)
A Central Govt Organization, Under Ministry of Consumer Affairs,
Deptt of Food & Public Distribution, represented for Connection No. 3502,
2556 & 14335…………………………………………………………Complainant
Vs.
1.Indian Oil Corporation Ltd.,
Represented through Chairman,
Indian Oil Corporation Ltd.,
Regd. Office: ‘Indian Oil Bhavan’,
G-9, Ali Yavar Jung Marg, Bandra (East),
Mumbai – 400 051.
2. General Manager (LPG-MO)
‘Indian Oil Bhavan’,
G-9, Ali Yavar Jung Marg, Bandra (East),
Mumbai – 400 051.
3. Sr. Manager (LPG)
Punjab State Office,
Indian Oil Corporation Ltd. (MD),
Plot No. 3 A, Sector 19 A, Madhya Marg,
Chandigarh
4. Sri Jagdeep Rana, 0172-2725922/94172-17934
Indian Oil Corporation Ltd. (Marketing Division),
Indane Area Officer,
Plot No. 3 A, Sector 19 A, Madhya Marg,
Chandigarh
5.Mr. Rajesh Kumar Sharma, 94172-17942
Indian Oil Corporation Ltd. (Marketing Division),
Indane Area Officer,
Plot No. 3 A, Sector 19 A, Madhya Marg,
Chandigarh.
6. Director
Legal Metrology, Govt. of India,
Deptt. of Consumer Affairs,
Krishi Bhavan, New Delhi
7. Dy. Director
Legal Metrology, Govt. of India
Deptt. of Consumer Affairs,
Regional Reference Standards Laboratory,
Chandigarh
8. Addl. Secretary
Department of Consumer Affairs
Ministry of Consumer Affairs & Public Distribution,
Krishi Bhawan,
New Delhi
9.Govt. of Punjab, represented by
The Controller, Legal Metrology
Govt. of Punjab,
Food, Supplies & Consumer Welfare Department,
Chandigarh
and
10. The Manager,
M/S. Phagwara Gas Service,
Industrial Area,
Phagwara-144401 (Pb)
11. Phagwara Gas Service (Indane) Distributor,
Industrial Area,
Phagwara-144401 (Pb) ………………………………………………………………Opposite Parties
Complaint:
Rajneesh Madhok, Registered Member, CORE, a Consumer Protection Organisation has filed this complaint against the Indian oil Corporation through its Chairman, General Manager (LPG-MO) and others.
The case is that the opposite party No. 1 to 11 are concerned with the distribution of the LPG Gas cylinders. Rajneesh Madhok had approached to the concerned officers and sent the Registerd Letter as well and requested the concerned authorities to deliver the LPG Gas cylinders to the above mentioned Connection Holders. But the said Gas agency has nothing to do with the requests of the consumers and do not reply to the requests of the Representative.
As the consumer is entitled to get the supply of a LPG cylinder of two cylinders in a month. But the said agency don’t make supply to them on various requests even. In this connection the SPEED POST LETTER No. EE 784916226 IN DATED 02/02 POSTED AT CHANDIGARH OFFICE FAILS TO SUPPLY THE LPG GAS CYLINDERS TO THE ABOVE MENTIONED CONNECTION HOLDERS.
SUFFERING CONSUMER NUMBERS:
1. CONNECTION NO. 3502
2. CONNECTION No. 2556
3. CONNECTION NO. 14335
The Ministry of Petroleum as well as the Ministry of Consumer Affairs shall ensure that all Marketing Companies do issue necessary instructions that the Distributors will provide to the consumers LPG Gas Cylinder within a stipulated time limit.
I pray to The Honourable Forum to direct the Indian Oil Corporation to pay a sum of Rs.50, 000/- to the Complainant to meet the expenses incurred by it in protecting the interest of consumers and to continue to protect the interest of the consumers, within a period of four weeks.
(Rajneesh Madhok)
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