I am a consumer of Indane gas consumer no.18565 and presently registered at Punchkula Gas Service, Sector-17, Panchkula. I am ex-defence officer from Air Force. I got gas refill booked 20 days back, personally visiting the gas supply office as repeated phones to the company were not attended by the company. I was assured gas supply within 7-10 days. Whereas on my enquiry after 12 days I was informed that the boy who booked the gas has left the company and now I have to book again. Another 1 week time was give which ended on 9/4 again till date no supply has been made. I have to borrow a gas from somebody and have take his obligation with no fault of mine. The irresponsible action by the dealer is causing time and again embarrassment to me with no fault of mine.
The attitude of the officials towards customer is most callous and uncaring. Customer satisfaction is the last thing on their mind. They feel they are untouchable and no one has the power to tell them any thing and they are the supreme authority.
The gas supply by them is always underweight, without proper seal and mostly leaking. It appears that they are also into the other malpractice practices of the trade.
If an officer of the defence forces can be a repeated victim of this un-professional approach of the gas dealer what to think about normal citizens.
A very strict action is required to taken against the gas dealer with a proper exemplary action which will have deterent effect on the other similar dealers.
I, as responsible citizen and value customer of India, in the interest of better India recommends, a strict action against the dealer M/s Panchkula Gas Service, Sector-17, Panchkula and demands the details from the Indane Gas for the same.
Sq. Ldr. R.K.Chopra (Retd.)
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