Indane Gas Agency
DENIED CONNECTION AGAINST TRANSFER VOUCHER

I, undersigned, am working with Hindustan Zinc Ltd. and recently got transferred from Chittorgarh plant to Zawar / Udaipur and also shifted my family and luggage on 16th June 08.

I am having LPG connection from INDANE with Two cylinders since long. While coming to Udaipur, I had surrendered my connection at Chittorgarh and got TV accordingly.

I have taken a rented house at Sarvaritu Vilas, near Bus Stand, in Udaipur. This area comes under M/S Aravali Gas Agency - Sector -11, Hiren Magri, Udaipur.

For getting the connection when I contacted them, they denied to give connection saying that they don't have Regulator. But it was surprising that at the same time one person was purchasing the regulator from them at Rs400 and lot of regulators were available in the shelves, which they told are faulty. I requested them for giving me connection and told that this is a transfer case and you cannot deny for connection. But they said sorry we can't help and that you have to wait for approx. ONE MONTH.

After that I had to contact one of my local friend's influence for this and he in turn deposited my TV papers copy to them. They inturn send those papers to Chittorgarh for verification, and they told him that only after getting verification from Chittorgarh connection can be thought of.

Sir, my query is

1) Whether any such verification is required for TV case? Because I had never faced such problem earlier while shifting from Porbandar-Gujarat to Metturdam -TN, from TN to Bharuch, and also from Bharuch to Mithapur and from Mithapur to Chittorgarh etc.. Every time, at the same moment of depositing TV I was given the connection and 2 cylinders. No where connection was denied or papers were send for verification. This is the first time I have faced such condition, here at udaipur, and because of this process, I have already lost 10 days without gas connection and I am wasting huge amount of money daily.

2) Is it not the duty of LPG distributor to give priority to TV case?

3) What action can be taken against such distributors?

4) How can I recover my losses because of non issue of LPG connection by a local distributor of IOCL?

Kindly request you to look into the matter and instruct the agency accordingly and pl. clarify my query points.