To whomsover it may concern,
This is to bring to your notice that the Indane gas agency - KK enterprises at HSR layout Bangalore has very bad customer service & the proprietor has a very callous & irresponsible behavior towards customers. In fact, in the last 1 year that I have been a customer in this agency, I have had to go myself and get the gas cylinder myself except in one case. The agency is not reachable most of the time as the phone is busy or when I finally reached them over the phone (1-2 times over the last one year), I was arrogantly told that it will come in 2 weeks & but the gas never turned up. When I went there myself, I came across another very irritated customer who had a similar complaint.
The one case when the gas was delivered home, we had offerred Rs 10 as a courtesy for the delivery but there were two people and they were rather rude and demanded more money as delivery charges.
I wish that appropriate action is taken against this agency and better service is enabled. Would be thankful if IOC can salvage something and not let its distributers do whatever they like.
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