I am a consumer of Indanegas and my consumer No. 40966 - K.Padmanabhan. I am staying at Chittoor in Ernakulam district and M/s. Surya Gas AGencies, Pachalam, Ernakulam is our Agency for Indianegas. Though I had made the booking on 5.9.2009 till today I have not received the refilled cylinder. Though it is an utopian task to get Surya Gas agency on line, on my continued efforts some how I could manage to get them on line, but I was informed that since almost all the customers of Chittoor area had already shifted to Chittoorappan Gas Agency, Edayakunnam, they have no service at Chittor and the delivery to my area will be only once in two weeks. This was ot intimated to me when the booking was made and nor I was advised to shift the connection early. They also asked me to come and take delivery from their godwn if at all need the gas urgently. They says that it is not economical for them to deliver the gas to me only and they are reluctant to adhere to my plea for a quick delivery. They even asked me to surrender the gass and shift to elsewhere if I cannot wait for their convenience to deliver the gas. You will appreciate the fact this kind of approach from an Agency of reputed company of IOCL (Indane Gas) repute will be of much embarassing to consumers like me who is solely depend upon gas for cooking and also to the organisation itself.
I therefore request your goodself to take up the matter seriously and help me in this regard.
Thank you.
Yours sicnerely
K.Padmanabhan
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