I had made booking for gas cylinder through telephone on 21.10.09 which they did on their phone (03262240595) and they said on the same day that I would be getting the gas after 7 to 10 days. Then on 02.11.09 I had visited the office for same because the franchisee people said that the same will be delivered after 7 to 10 days from the date of booking and so on 02.11.09 I visited the local Indane gas office for the gas. After I said them about the same on 02.11.09, they refused to give me the gas stating that telephone booking is not permissible and that I should do the booking in the gas card with booking date mentioned in it. So I said to them that it was their person who did the same on telephone on 21.10.09 and that he at that time that is on 21.10.09 never said that telephone booking is not permissible and as a result I did so and the person too booked the same.
But they refused to give me the gas cylinder on 02.11.09 stating that nobody has booked. So on the very same day that is on 02.11.09, I made the booking and they entered the booking date (02.11.09) in my card and said that the same will be given to you within 7 to 10 days,
So from the 8th day that is from 09.11.09 from the booking day, I am everyday visiting the franchisee gas supply outlet for the gas but its unfortunate that they are not giving me the gas and they are having plenty of excuses for the delay.
The excuses they are giving are --
(1) We give the gas cylinder to customers after 15 days from the booking date. (Earlier they said 7 to 10 days)
(2) We don't have the gas. (They are giving to other people)
(3) We can't do anything.
(4) Speak to manager. (The manager is not available in the office)
(3) They said on 13.11.09 that the supply person will deliver the gas at your doorstep which has not been done so till 14.11.09.
(4) Now again on 14.11.09, I visited the local Indane gas supply office and informed that their gas supply person had not delivered the cylinder on 13.11.09 though my house is not even ½ KM from the office which they said that would be done on 13.11.09 itself.
They didn’t pay heed to my issue and then they said that they would be giving me the gas on 16.11.09.
This means what they said on 13.11.09 that the supply person will deliver the gas was just a false statement to distract me and there is no authencity of their words. The person sitting there are taking things for granted,
So then I asked them about the complaint book so that my issues are to noted there. But they boldly said that you should complain to the manager and then I went to the manager’s chamber and unfortunately it was 11 o'clock in the morning hours but the manager was not present in the office and so I had to return from there with a sorry face and nobody in the office is even bothered to hear anything.
Since 09.11.09 I am regularly visiting the outlet for the gas which is costing me Rs.20 everyday,
I am getting late to my office everyday since 09.11.09 and this is because of the people sitting at gas supply office. The only reason is no proper response is given to me.
The person sitting there are behaving like bosses and are not even bothered to answer or giving proper reply to customers.
My concern is
(1) When will I get my due gas cylinder?
(2) What is the correct procedure for the booking, when should one book the gas, what is the time limit and how should one book the gas (physically or through phone)?
(3) Why the people sitting in the office are behaving like bosses and are not giving proper response to customers?
(4) Why harassment is done?
(5) The people sitting at the supply office are clueless about the policies?
(6) Why the supply of cylinders is done only in the morning hours? The customers are returning home empty handed if they are coming in the second half of the day at 3 or 4 o'clock in the evening.
(7) Why the people sitting at the agency office are not picking up the phone of the customers which has been displayed as contact number for queries?
The details of the agency where customers are facing numerous types of problems is mentioned here below.
Jyoti Jwala,
Indane distributor,
Bhaga, Jharia, Dhanbad
Distributor Code no.-39100258
Contact no.- 03262240595, 09835158516
Customer Name - Ashok Kumar Mehta
Gas Card Number - 4953372
Consumer number - 110073
SV.NO-03101
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