I'm consumer of Ekta gas sewa, Roorkee and my consumer number is EG-771, whenever i book gas with them it is not delivered in time and i have to go to their shop for 3 to 4 times and make requests and most of the time it is insisted by them to take delivery of gas from their godown. I booked gas with them on 20-10 with booking no.4502, the delivery has yet not been made, yesturday I visited their shop and again i was asked to take delivery from their godown, on my asking for complaint book i was informed by miss Preeti, the girl present on the booking counter the there was no complaint register and if a complaint was to be made it has to be on a simple plain paper. when i asked about the delivery schedule i was told that gas booking upto 10-10 was cleared and if delivery was to be taken from their godown on consumers cost the booking upto 20-10 can be taken.
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