Indane Gas
Delay in delivery of Gas refills

COMPLAINT AGAINST SRI GANESH GAS AGENCY, MANGALORE

14-1-35/1, MEDICARE CENTRE BUILDING, MANGALORE, Karnataka

I am Nagesha, my consumer No.10073.

I would like to bring to your notice that for the last several months, the supply of refills is very irregular. One we receive the refill we have to wait for 21 days to book again although the other cylinder is empty. The supply takes place 15 days from the date of booking which means 36 days from the date of supply, where as the cylinder lasts only 30 days. Though we have 2 cylinders, the other one is always empty, because of the procedure followed by Ganesh gas agency, Mangalore. I would like to know the following:

Whether is there any rule of 21 days for booking the refill.

And 15 days for delivery of refill is it justified?

Awaiting youreply

Yours faithfully,

NAGESHA

SUBSCRIBER NO.10073