I have Gas connection bearing 19997A with Kalpana Indane Gas Agency, Vijayanagar, Bangalore - 40. I have the regular problem that the for booking over phone most of the times the Agency will not the lift the Phone. Even if we Book personally we will not get the delivery of the cylindars in time. I have given written compliant six month back when the delivery boy not delivered the cylindars even after 5 days of voucher generation. Now I booked on 01.01.2010 and I was advised that the Cylindars will be deliverd with in a Week. However till today i.e. 13.01.2010 at 11. A.M., I have not received Cylindar. It became routine to me to visit the Agency Office, Book the Cylindar and follow up for delivery
If you visit the Agency Office and observe for half an hour we can see that this type of complaint is common to this Agency and they are not bothered.
The Agency is particular about booking the next Gas Booking after 1 month of delivery of Cylindar and not delvering Cylindars in Time. Hence it is leading to mental Agony, uncertain on availability of Cylindars and we have to wait in the House for delivery of Cylindars for unceratin period.
Hence the immediate action is required and I request the Agency to streamline the booking and delivery System.
Thanking you.
Yours faithfully,
SHYLENDRAKUMAR T R
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