Poor Response from Shivshankar Agencies
O/o Geetha Rajamahendran
13-B, Kunrathur Road, Poruru,
Chennai 600 116
044 24825867 24826490 24827924
[email protected]
Sir or Madam
My Primary Complaint that I am a customer of Indane since. My Consumer code is 49944, your agent for gas cylinder supply M/S Shivshankar Agencies, 13-B, Kunrathur Road, Porur, Chennai 600 116, Tamilnadu has given the following nos. 044 24825867 24826490 24827924 for booking gas refill. At first no response, no pickup phone at the booking time. Otherwise every time recording " phone is busy, please call after some time" is playing. I am trying these numbers since last 5 days but never got a response or pick-up phone. It is common phenomena that for booking a refill you have to try continuously for 15-20 days, you will feel lucky if agency people pickup your call. Last time I booked from on the spot, at that the lady present there said that the cylinder will be delivered within 3 or 5 days but no response till 12 days. This procedure continued every month. I am not only there are many customers to face this problem. But Members if pay extra money (Rs.600) immediately got the cylinder Please take necessary action against the agency so that they can improve upon services.
Further the quantity of gas supplied in the cylinders are less, earlier one cylinder was serving for more than 25 days time, now it hardly lasts for 15-20 days, Since last fifteen days I am trying to book a refill but unable to contact them as the numbers mentioned above are continuously busy or not responsible,
Once again repeat our problem I have booked the gas 20 days before at the counter. They said to delivered the gas after 1 week, but till date it is not delivered i am facing a lots of problem, they are telling it will come today and tomorrow but nothing happening till date
Please improve upon services of your agents.
Please take on top priority and helping to people.
Thanks
Murugan
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