M/S VIGNESWAR GAS AGENCY SITUATED AT RAILOR NAGAR, MADURAI ARE VIOLATING ALL STATUTORY AS WELL AS RULES AND REGULATIONS OF CONSUMERS AS GIVEN BELOW
1) THE GODOWN IS SITUATED IN A THICKLY POPULATED RESIDENTIAL AREA, WHICH IS HAZARDOUS FOR THE LIFE OF INNOCENT RESIDENTS IN CASE OF ANY LEAKAGE ETC..
2) CONSUMERS ARE DENIED TO CONTACT THE AGENCY FOR BOOKING THE REFILLS OVER PHONE, SINCE ALL THE THREE PHONE CONNECTIONS ARE NOT ALL ANSWERED, BUT RINGING IS GOING ON WHICH CURTAILS THE RIGHT OF CONSUMERS DUE TO THE VOLUNTARY DENIAL OF BOOKINGS.
3) CONSUMERS ARE NOT ALLOWED TO BOOK THE REFILL BEFORE 25 DAYS OF SUPPLY OF REFILL. THAT TOO THEY ARE ALLOWING TO BOOK REFILL ONLY AFTER 25 DAYS FROM THE DATE OF DELIVERY OF THE REFILL BY THEM.. EVENTHOUGH 2 CYLINDERS ARE ALLOWED TO CONSUMERS, THEY ARE NOT ALLOWED TO BOOK THE REFILLS USING THIS CONDITIONAL WAIT OF 25 DAYS FROM THE DATE OF DELIVERY OF CYLINDER.
4) THERE IS NO TIME FRAME FOR DELIVERY AFTER BOOKING THE REFILLS. THEY ARE TAKING 10 DAYS TO EVEN 20 DAYS FOR SUPPLY.
5) THE AGENCY IS VIOLATING ALL THE NORMS REQUIRED FOR A GAS AGENCY.. THEY ARE THREATENING THE CONSUMERS IN CASE OF DEMAND..
PL TAKE SUITABLE ACTION BY CANCELLING THE LICENSE/AGENCY AND ADDRESS THE GRIEVANCES OF CONSUMERS RIGHTS.
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