Delivery not in time
Dear Sir,
Myself Bijumohan, Customer No. 22457_ K. Balakrishna pillai has booked a refil cylinder on 10th July the booking number is 3139 with your POORNIMA GAS AGENCY, PARAKKODE, near ADOOR IN KERALA.
I contacted to the gas agency on 11the July for the refill. They said that within two week the refiil willbe delivered. On 5th August the refill sylinder van came to our nearhouse Junction Thuvayoor, there are somany customers waited for hours.
The van came, some refill delivered. But many house wives cannot get the sylinder. The authority persons said that the refill syliders were finished. The one or two hours waited customers desperated.
Then, on August 18 the delivery van again came. But don't touch my near house junction.
On 23rd August the delivery van again came to my near house jucntion. They delivered to some customers. They replied to our questions that the refill delivery will be the next day.
But, at this day we are unable to get the refill.
Sir, in daytime the oldage housewives were waited for the refill toomany hours.
By phone the poornima gas agency authorities told the customers the refill will be delivered 10am, ... 5pm, ...tomorrow morning, ...no stock... and so and so...
What a pathetic situation is this...
In Kerala the Onam season coming soon. Your agencies customer treatment being very poor.
from 18th Aug.08 as I was told that delivery will be after 8-10 days. SInce then I am being told in 2-3 days you will receive the delivery. But I am sorry to tell that till 21 days I have not received refill and after delivery for next 21 days there will be no booking. The second cylinder will also get empty. We have Ganpati Festival in the house during first week.
It is suggested to allot third cylinder to me to meet such trend of supplies from this RADHIKA GAS agency.
Similar situation was faced during the month of December wherein your intervention had given me delivery of cylinder
Thanks,
Yours faithfully,
Bijumohan
for Customer No22457
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