Dear Sir,
I booked Indane gas through online booking (22274439) on 18.07.09 at 11:11 am and my booking no was – 5.
On 29.07.09 I enquired my above booking no. at Chatterjeehat Gas Service (033-2678-2647), Howrah, West Bengal and they denied my above booking as they didn’t receive any such online booking of Indane.
So they tried to book my refilling on 29.07.09 as a new booking.
They provided me a Customer Care Complain no. – 033-22364599 and I talked with the concerned person and She intervened into this matter and resolved temporarily.
As a result I received the Gas on 30.08.09.
Again on 10.08.09 I booked on online booking (22274439) vide Booking No. 6 at 10: 45 am
On 11.08.09 when I again enquired my booking No. 6 at Chatterjee Gas Service (033-2678-2647) and they informed me that only on 20.08.09 onwards I can book my next refilling not before that. They also informed that online booking system (03322274439) is a faulty one..
So I have to wait for another 10 days for my next booking.
So my questing is that Indane is harassing me unnecessary. If your Online booking is not functioning properly why you are still continuing with it and as a customer I am facing the problem due to lack of coordination between Indan online booking and Chatterjee Gas Service., Howrah, West Bengal
I have complained online in http://webapp.indianoil.co.in and my docket no. is 11463
Please resolve my Problem immediately.
Regards
(Arunava Jana)
Ref Consumer No. : CG 11669
E. Mail id: [email protected]
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