Dear sir,
I am one of the consumer for Indane Lpg Gas by using domestic purpose cylinders alloted by Indane as per the terms and conditions. My consumer/customer number is 25478. My indane Domestic Gas Customer Card No. is TNSO 2028333. My supplier is Sri Maha Ganapathy Gas Service (INDANE DISTRIBUTORS), Holy Complex, Ground floor, 43-A-2, FCI Road, Ganapathy, Coimbatore-641006. They had appointed some girls to receive the booking calls and they have been instructed to take a booking only after 25 days from date of last delivery made by them.
In this matter, I want to indicate you that my family is a Joint Family having 7 members including 4 females and overall 2senior citizens more than 78 years old. We are using the supplied LPG gas only for cooking and not any other purposes. For this purpose itself we are consuming 2 cylinders per month. In this position my supplier indicates that booking for cylinder will be made only after 25 days from the date last delivery made. But after booking they are taking 15 to 20 days to deliver the booked cylinder. So I am in trouble for nearly 40 to 45 days, and on the otherside there is no supply of kerosene oil for my Ration Card.
Also, last month they indicated to bring the Ration Card for Verification and I produced in Person and they marked in their computer and booked for cylinder and I had received the same. But on 6th of March I made a phone call and requested to book for cylinder, they instructed me to bring the Ration Card for Verification. I said that verification is completed and booking and issues made on the last month itself. Even though they indicated to come in person with the Ration Card. It looks they are trying to make delay in booking and issue of cylinders.
I am suffering a lot due to these problems and I am in need to mark a complaint to you to take necessary actions.
Thanking you,
V.RAJENDRAN
D.No.85, Third street,
Ganapathy Pudur,
Ganapathy post,
Coimbatore-641006.
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