Dated. 26th March
NOTICE TO : - COPY TO : -
M/s Travel World Holidays, THE COMMERCIAL DIRECTOR (NACIL)
A -2/132, First Floor, AIR INDIA (IC) 113,
Rajouri Garden, Gurudwara Rakabganj Road
New Delhi – 110027. New Delhi - 110001
[email protected] SITA Code: DELCPIC
Ref: E-Ticket Receipt – 0583308112029 – IC 1853, 6 Feb 09 & IC 1854, 12 Feb 09
Sub: Full Refund of my un-used Ticket, as applicable with investigation against
Unethical code of conduct & un-professional behavior.
This is to state that I Amarjit Singh (PASSPORT No :. B5114401) S/o Sh. Harbhajan Singh R/o J-399, New Rajinder Nagar, New Delhi, have purchased a Return Ticket for Delhi To Bangkok, Bangkok To Delhi from M/s Travel World Holidays, having its office at A-2/132, First Floor, Rajouri Garden, New Delhi – 110027, Office No.25155958 & 45678888, the Ticket for the same was been Personally Booked & Delivered to me by Ms. Neha working there, on Cash Payment of Rs.15, 400/= and she also issued by Electronic Ticket Receipt Detail of the Flight, as follows :-
E-Ticket Receipt – 0583308112029 – IC 1853 – 6 Feb – Del
Galileo Reservation Number: ZX4FOK 2009
Flight Information : 6 Feb, 09 Delhi To Bangkok : 12 Feb, 09 Bangkok To Delhi
Departure 6 Feb IC 1853 (E) IA Confirmation Number: RHTZNQ
Arrival 12 Feb IC 1854 (E) IA Confirmation Number: RHTZNQ
However due to some personal reasons I was not able to travel and thereafter when I informed the same to M/s Travel World Holiday they neither entertain my call nor took any action for the same and on repeated calls I was rather informed that nothing could happen now, but I personally went to AIR INDIA (IC) office to get, if possible any Refund on Un-used Ticket.
Wherein when I went to AIR INDIA (IC) department at Malhotra Building, C.P, person at reception opened by e- Ticket Receipt No.- 0583308112029, IC-1853 & IC – 1854.
I was absolute surprise & shock to learn that someone else has Travel from Delhi – to – Bangkok using my Ticket through IC-1853 and whereas the return part of Ticket from Bangkok – to – Delhi, i.e. IC-1854 was been cancelled by the Agency, i.e., Travel World Holidays and they have even taken the refund amount from AIR INDIA (IC) without even informing me.
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I hereby request you to kindly thoroughly investigate the matter, as it is absolute cheating & fraud with me, special a Company which is duly registered with IATA - AGENCY IATA NO. 99999992.
M/s Travel World Holidays have mis-used my Ticket and even have cheated me as they have not refund me any amount till date.
I request you to take appropriate measure against such cheating & fraud, unethical & unprofessional code of conduct with customer and if within 7 days of receipt of this NOITCE I do not get any written reply from your end I shall legally precede, as applicable Criminal & Civil, Consumer Rights, Proceeding entirely at your cost & expenses.
With Regards
(AMARJIT SINGH)
Mobile No.9868029186
Copy To : -
Indian Airlines (IC)
[email protected]
[email protected]
[email protected]
[email protected] (Head Office)
[email protected] (Delhi)
Vigilance Office Indian Airlines
[email protected]
[email protected]
IATA
[email protected]
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India - Delhi
IATA India - BSP Delhi,
207-208 Kailash Building,
26 Kasturba Gandhi Marg,
New Delhi - 110 001, India
Phone : 91 11 415 21070
Fax : 91 11 415 24675
India - Mumbai - India Head Office
IATA India - Main Office Mumbai 101,
HDO Corporate Enclave,
"B" Wing B.D. Sawant Marg,
Chakala, Andheri (E)
Mumbai - 400 099, India
Phone : 91 22 292 10121
Fax : 91 22 282 06958
M/s Travel World Holidays,
A -2/132, First Floor,
Rajouri Garden,
New Delhi – 110027.
[email protected]
Office No.25155958 & 45678888
(Fax.4147459)
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