Kind Attn: Mr. Ashokan - Deputy Manager
Dear Sir,
I am writing this mail with respect to a malpractice which I have EXPERIENCED at Indian Oil Petrol Pump outlet in Bangalore at WHEELER ROAD, COXTOWN TODAY.
There are three pumps in one row where two are manual and one is digitalized automatic pump (WORKING ONE) which is installed in the middle. There are enough salesmen but none of them were atending the digitalised pump. The salesmen were directing the customers to the manual pumps where the meter was not visible due to lack of proper lighting in the Pump. When I went there I told the salesman to fill the tank for Rs.100 from the Digitalised One. But they insisted me to get it filled from the manual one and they told me that even the manual one is good. Likewise I was directed to the Manual one. The quantity for that amount is 1.98 ltrs. Since the meter was not visible, it appeared
the meter had stopped at 1.30 ltrs. So with a doubt, I asked the
sales man for how much he had filled the petol. He said it is 1.98ltrs and it is for Rs.100/-. So I paid the amount and started my Scooty Pep. But to my surprise the Indicator didnt show the usual quantity. So I went to the salesman and had to argue with him about the quantity. After a long arguement he agreed
to fill the difference of petrol with a murmuring face. Even then
he filled in less petrol. When I questioned it, the guys there INSULTED me a lot without even having a decency of talking to a lady. No Manager was present in the Station to come to my
rescue and I felt it very disgusting and had to return with an impression of visiting such a DIRTIEST PETROL PUMP WHERE SUCH 3rd GRADE PEOPLE ARE EMPLOYED BY SUCH AN ESTEEMED CORPORATION ie. IOCL.
If you want to solve this problem, the only way is REMOVING SUCH INDECENT FELLOWS OR TEACH THEM A LESSON WHERE THEY WILL HAVE SOME MORALITY TO BEHAVE WITH
THE CUSTOMERS. I AM A REGULAR CUSTOMER TO IOCL IN
BANASWADI MAIN ROAD AND HAVE GREAT REGARDS TO YOUR CORPORATION.
HOPE YOU WILL REPLY TO MY MAIL AND RETAIN ME AS YOUR
CUSTOMER.
A LINE OF REPLY WILL BE HIGHLY APPRECIATED.
Kind Regards,
Vanitha. N.
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