Dear IOCL..
I bought a Hyundai i-10 car from Chandigarh in jun 08. i was given free petrol coupons worth Rs 2700 by the dealer. The vouchers were a joint initiative by IOCL and HMIL to promote fuel efficiency of their new car.
The experience of redeeming the coupons at IOCL outlets has been a dissappointing experince ever since. Almost all of the IOCL petrol pumps that i approached state that they are not aware of any such offer and cannot allow redemption of the vouchers. It sometimes gets one into a very embarassing situation. i even have got looks as if i had faked these vouchers and was trying to fleece IOCL.
It is my earnest request as a consumer that since it is noe mentioned in the vouchers that the offer is accepted at selected outlets only..it is understood that it is accepted countrywide at IOCL petrol pumps. The plight of the customer is to be understood by the company and suitable awareness is to be generated amongst pump owners. Otherwise IOCL should desist from offers that serve the pupose of marketing gimmicks.
An early solution to this problem is desirable.
Thanks
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