We are the users of LPG for more than 25 years. Per se no issues with the service except from the Distributor in Hyderabad who is Ennar Gas (Telephone numbers 040-27122626/04027122412), ECIL, Hyderabad.
Any time these two numbers are engaged. Not sure why distributor is not increasing his bandwidth to cope to the customer requirements. We have to take pain every time going personally to their office and beg for booking.
Every customer vists Ennar office complaining about the service. The very purpose of customer service is defeated.
Knowledge levels of staff is pathetic in the sense they are not even aware of SMS facility for gas booking but they keep distributing pamphlets.
Despite receiving message as refill booked from SMS facility, we hardly get cylinders.
Request management of Ennar Gas to understand customer issues and facilitate to take up calls or introduce VIF-Voice Interactive Facility.
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