I am a consumer of LPG WITH Sahel Gas Agency, Satellite area, Ahmedabd, with consumer No 779 which is IOC AGENCY. I have been having DBC double bottle connection for the last 15 years. I am a senior executive with 6 adults and 2 children in my family. The purpose of DBC has been to avoid refilling problem. For the last 3 months, Sahel Gas Agency is refusing to book even till 21 days are over after cylinder is supplied making me to physically count 21 days in the kitchen for BOOKING. Secondly, I fail to understand the sanctity of Double Bottle Connection provided to cease and desist from the malaise of timely supply of LPG. I have been getting bureaucratic reply from Sahel and Customer Grievance Cell Mr Pagrekar that sanctity of DBC could not be explained and consumer has to spend time in the kitchen to physically count 21 days for booking even.
I request you to let me have the DBC SANCTITY and ideology of refusing even booking upto 21days - no point in quoting bureaucratic clauses - consumer focus may please be explained as you have professioanlly kept this type of access to a consumer.
DSR MURTHY
B-7 PAVAN APARTMENTS
OPP. JUDGES BUNGALOWS
SATELLITE AREA, AHMEDABAD 380015
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