Inconsumercomplaints.com » Miscellaneous » Review / complaint: Indian oil gas - Fraud by Anushka Nerul Gas Agency | News #324771

Indian oil gas
Fraud by Anushka Nerul Gas Agency

We have two cylinders and the regulator as well.

When I went to transfer the connection in late I was asked to get the voucher with the hologram. I tried looking for it, but could not find it. The agency should have told me that in the absence of the voucher there is an alternate process

In June when I went again I was told that the connection has been surrendered. The staff and the owner were fairly indifferent. The staff also asked me to sign on a blank page, which I refused.

Next day I met the owner and he showed me the photocopy of the voucher with my forged signature on the reverse.

I suspect the voucher was never given to us in the first place and we thought that the book was enough.

Obviously, the agency used the voucher to prepare the refund in cash having no records of who took the money. That’s surprising though

You now tell me that the regulator number does not match. Well I have an Indian Oil property. Would your selves be kind enough to check – who was issued the regulator that I have and when was the regulator number written in the voucher?

Please scrutinize all documents relating to this case.

We would be happy to get all necessary papers that we have.

The modus operandi is very clear and a proper investigation would reveal as such.

In our busy schedules it would seem rather ridiculous that we will pursue the case to this extent. However it is not so much about the money but the fact of being fair and honest.

In our earlier email we had mentioned all the numbers mentioned on the regulator. Let us know if there are any other numbers that refer to the regulator.

Regards,

Rajiv Banarji,

&&&&&&&&&&&&&&&&&&&&&&&&&&--

From: anupama [mailto: [email protected]]

Sent: Tuesday, September 08 12:28 AM

To: [email protected]; Banarji, Rajiv

Cc: [email protected]; [email protected]

Subject: Cheated By Anushka Gas Agency - Our Reply

Dear Adesh,

Request to kindly keep my husband marked on all communications.

First of all we really appreciate all the communications and follow up on your part. Thanks for your mail. But unfortunately this issue cannot be closed for us as valuable consumers of Indian Oil ………………….I was busy during the day hence could not reply.

We have the Indian Oil connection book / Regulator / 2 cylinders with us which we have taken from Anushka. Rajiv Banarji is my husband and the address in which the connection is in our nerul address where we resided first and post which we have had gas delivered on our Belapur; Artist Village Address. We can show you documents pertaining to these (I am sure all our addresses will be documented in your records too). In Dec Someone has forged our signature and taken our deposit money more than 3 years after we move residence from Belapur (If some external party did it this it would be a really long gap ….. to wait and watch that our the connection still exists at nerul and gas was not transferred at our new address .). So it is quite probable that someone in the agency who knew about details of our connection thought we were not coming ever and took our deposit money in Dec. How he has managed the fraud without anyone knowing apparently is for you to investigate ……………. You want us to come to your office we are willing to do so… and get to the bottom of this with all our credentials / address proofs / identity proof.

We are not aware how the regulator number is monitored at Indian oil (whether the distributor gives it to you / or you record it when we get the connection (if so was it done instantaneously in a computerized indianoil record / documented mail send asap) and who has filled the regulator details on the form on our behalf (Anushka / or Indian oil and when exactly was the number filled )??? Was it recorded at Indian oil - if so by whom and was it on the DAY THE CONNECTION WAS ISSUED TO US or was THIS DETAIL FILLED LATER?

We have a VERY SERIOUS and GENUINE case here and the explaination given below by you is definetly not sufficient to us as consumers to close the case without going into details of how the regulator number and the rest not matching with our story (as this is now more concerning for us / and should be now a very serious concern for Indian Oil also).

Something is seriously missing here and we want an investigation on this as customers of Indian Oil. We would also be interested to know in whose name this regulator number is that we have in our possesion……… as you have all the records we are sure you can help us with that detail too. And how are we in possession of the regulator???

We would be very keen to know that…. How come we have a Regulator with unknown number / 2 cylinders / gas book which is not registered at Indian Oil in our name currently and has Indian Oil Stamped on it. We can bring it and show it to you .(I think this should be an extremely serious concern for such a reputed organization like Indian Oil where strict and good records are kept and is very stringent process maintained too). How have we got the Indian Oil property ….. from Anushka or anywhere else (if Anushka is not showing our regulator number in his records)?

IS the regulator issued to us with Cylinders in someone else’s name ………………….??? Or the regulator number was put in our forms much later???

Please let us know as this will prove further that Anushka is into much more deeper into fraud than we all thought initially. And this is probably the proof you have been looking for. We cannot give up the case as genuine customers we are even more concerned about the entire episode now.

We would like to have a resolution to our case as we are genuine here and the more we are going into details looks like there is more complication here. Kindly need your help to resolve.

We would really like to know how our regulator number does not match in our name and whose name is it issued on in your records and how has Anushka issued it to us ……???I think this is a very serious concern for not us only but Indian Oil now and you should find out what is the fraud here and how do we have Indian Oil property (issued by your agency) specially when apparently our regulator number is not even in our name ……???

Thanks for your help and will now look forward to your reply and similar prompt action. We know you can get to the bottom of this if more investigation is done.

Please also let us know if there is anyone else also we need to approach at Indian Oil also we are willing to do that too. This also is a matter of principles for us now along with our deposit money.

Warm Regards,

Anupama Banarji


Company: Indian oil gas

Country: India

Category: Miscellaneous

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google