Indian Railway
Not willing to refund my money

Hi,

This is my grivence and complain to railway with regards to my ticket PNR No 6312753606 for Tata Yeswantpur express on 02/05 (Friday) for my parents from Rourkela to Yeswantpur.

I booked the ticket through IRCTC on the day of journey I found that due to some accident happen in between Tatanagar Jn to Rourkela Jn, so the train no 2889 will not arrive to Rourkela. My parents asked the railway official the other alternative way, they told to cancel the ticket on next day (03/05). On 03/05 they said as the ticket was booked through irctc to cancellation will be done at destination station. On 06/05 I gone to Yeswantpur to cancel the ticket they told me to get the cancellation receipt from origin station then they will cancel the ticket. Ultimately I tored the ticket and thrown away and then writing this complain to you.

Observation and Suggestion

1. Could have provided a alternative train

2. Misguided the passengers.

3. Got information IRCTC and Indian Railway as no where related.

4. Train cancellation was not our fault, but railway does not want to return my money so they ask all these.

5. Railway station enquiry number not their in the website.

6. How to speak to higher officials no way.

Being a railway official you do not know which train is cancelled or should have guided in a correct way to cancel the ticket.

I will claim this amount and even more for harashing physically and mentally.

Please take this matter seriously so that I should not loose my money because of your fault.

You can call me at 9902015848 or send me mail at achin16@gmail.com

I tried to put this complain in Indian railway official site but it says that "Invalid message".

Indian railway site is also horrible to get the information.

Company: Indian Railway
Country: India

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