Indian Railways
Poor services in Shatabdi

Dear Sir,

Im living in Oslo, Norway from last 6 years.was on indian tour during 21st feb'09 - 11th april'09.

I traveled on shatabdi trains (one time on executive class dated 22/02/09 train no. 2013 and two times on chair car dated 23/03/09 train no. 2014 & dated 30/03/09 train no. 2013) inbetween New Delhi and Jalandhar. Here is some of my suggestions:

-I experinced two times that suitcases (luggage) felt on the head of the passengers. It can be avoided to fix them properly on the racks overhead bcos such incidents can seriously hurt anyone.

-Some of the boys working for giving the service to passengers, just want to get some money (tip) from the passengers. They only help to someone with keep down/up their luggage if they hope to get some money from him/her otherwise they just avoid the passenger although he/she really in need for such kind of help.

-Please improve littlebit more cleanliness and maintenance of toilets.

I hope you'll look into the matter and do the needful action. Thanks.

Yours Sincerely,

Jeinender Prashe

Company: Indian Railways
Country: India

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